Digital Accessibility Engineer

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Product Accessibility team seeks an energetic, motivated and resourceful individual to join our growing team.

As an accessibility engineer, you collaborate with Product Accessibility leadership to accelerate the development of accessible AI-powered products and services across the enterprise. You are passionate about accessibility and excited about the opportunity to transform how Salesforce leverages AI to build accessible products. You solve problems, gravitate towards collaboration, and strive for quality.

As an accessibility subject matter expert with AI/ML experience, you are looked to as an expert, mentor, and evangelist for creating accessible AI systems and AI-powered accessibility tools.

## Responsibilities
- Partner with AI/ML Platform teams, product management, designers, and developers to deliver accessible AI products and features by providing expertise throughout the AI development lifecycle.
- Build AI-powered accessibility tools including prompt libraries, evaluation frameworks, automated testing systems, and remediation tools that scale accessibility work across the enterprise.
- Design and architect prompt systems that encode accessibility best practices for AI code generation across multiple frameworks (React, LWC, native mobile).
- Create and manage training datasets of accessible/inaccessible components with clear annotation guidelines; fine-tune models to improve accessibility detection and remediation.
- Function as a subject matter expert on accessibility standards (WCAG, ARIA) .
- Educate and train product teams on using AI tools for accessibility, interpreting AI-generated results, and incorporating AI-powered accessibility checks early in development.
- Work with product teams to provide AI-powered accessibility reviews, analyze false positives/negatives, and iteratively improve detection accuracy.
- Develop accessible AI features that are intentional accessibility improvements (e.g., AI-powered closed captioning, real-time accessibility remediation).
- Publish findings internally on AI+accessibility innovations; share learnings and drive adoption across product organizations.
- Provide ad hoc support on AI+accessibility challenges to engineers and product teams.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $176,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.