Assistant Credit Manager (Bilingual English / Japanese Speaking)

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

At LinkedIn, our approach to flexible work is centered on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

Join us to transform the way the world works.

Job Description

About the Role  

We are seeking an execution-focused  Assistant Credit Manager to support a hybrid portfolio across credit and collections services activities for Japan and APAC markets, with exposure to select US accounts.  

This role combines ownership of collections and Credit Services activities, requiring strong coordination across customer-facing and internal finance operations, while providing opportunities to contribute to AI, automation and the future of Finance

You will work closely with Credit Services, Sales, Deal Desk, Billing, Legal, Compliance and OSP teams to drive cash flow, manage risk, and ensure timely and accurate payment follow-ups. 

You are execution oriented but also love to analyze data to identify trends in performance and provide input into process improvement opportunities.  

Responsibilities:  

• Perform day-to-day collections activities, including customer follow-ups, payment tracking, and resolution of overdue balances  

• Manage a portfolio of Japan and APAC and select  US customer accounts, owning collections outcomes and aging performance  

• Review aged receivables and resolve disputes, short payments, and unapplied cash issues  

• Partner with Sales, Billing, and internal stakeholders to remove payment blockers and accelerate collections  

• Monitor and escalate high-risk accounts and support resolution actions  

• Support bad debt write-offs and revenue reversals  

• Maintain compliance with internal controls, SOX requirements, and audit standards  

• Handle inquires for customers on Credit Card , Billing , dispute and payment related issues.  

• Strive to meet and exceed financial metrics, including aging of invoices / DSO, up-to-date statuses of entire account base, monthly collections targets, and SLAs  

Qualifications

Basic Qualifications:  

• 4 + years experience in Finance, Credit and Collections or Finance with Customer Service   

• Fluent in Japanese and English languages (both written and verbal) required 

• Communication, problem-solving, and stakeholder management skills  

Preferred Qualifications:  

• Bachelor’s degree in business, accounting or related discipline  

• Knowledge of credit risk assessment, receivables management, and collections strategies 

• Experience with Oracle, Salesforce and Get Paid Tool  

• Knowledge of financial statement analysis and risk assessment  

• Proven record of partnering with internal process stakeholders to expedite issue resolution and facilitate decision making  

• Strong interpersonal skills, including the ability to communicate effectively  

• The cultural awareness necessary to work with many diverse groups  

• Ability to work independently, prioritize deliverables and manage cross-group project  

• Strong customer service orientation with excellent Japanese oral and written communication skills  

• Prior experience in collections, accounts receivable management, or a similar role preferred.  

• Strong analytical skills and attention to detail.  

• Excellent communication and negotiation abilities.  

• Ability to work independently and prioritize tasks effectively.  

• Knowledge of Japanese business culture and practices preferred.  

• Strong attention to detail and excellent follow-through skills, while being mindful of SLAs  

• Experience working across cultures and geographies   

• Ability to build successful relationships with many different stakeholders  

• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision  

• Experience performing processes in compliance with financial controls (e.g., SOX) in a Finance environment   

Suggested Skills:  

• Credit and Collections  

• Finance   

• Customer Service  

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.