Role at a glance
- Salary
- Not Disclosed
- Location
- Remote - US Remote - US - Zone 1 (Job Requisitions Only)
- Work arrangement
- Remote
- Employment
- Full-time
- Experience
- 5+ years of software engineering experience building and operating production full-stack web applications
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Role Summary
The CEE Surfaces team within Coinbase's Customer Experience & Engagement organization builds customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. This role develops full-stack features and integrations intended to improve automation, resolution quality, and customer satisfaction across support surfaces.
What You'll Do
- Build end-to-end features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows.
- Partner with Product, Design, CX Ops, and engineering teams to create self-serve and assisted-support experiences.
- Own APIs, service integrations, and UI flows connecting Surfaces with CEE Foundations and Intelligence capabilities.
- Drive CX outcomes through experimentation, instrumentation, and iterative delivery using containment, AtR, CSAT, and escalation-rate...
- Integrate AI/ML and vendor capabilities into customer and agent experiences with guardrails, observability, and rollout discipline.
- Participate in on-call, incident response, debugging, and mentoring on full-stack design, testing, and deployment practices.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
5+ years of software engineering experience; React or similar modern frontend frameworks with TypeScript; backend API development in Go; customer-facing experience with Product and Design; distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability; AI/ML or third-party platform integrations; measurable product outcomes across cross-functional teams; responsible use of generative AI with human oversight.
Required
- 5+ years of software engineering experience building and operating production full-stack web applications
- Hands-on proficiency with React or similar modern frontend frameworks and TypeScript
- Backend API development in Go
- Experience designing and shipping customer-facing experiences with Product and Design
- Experience with distributed systems and production fundamentals, including API design, caching, observability, debugging, incident...
- Experience integrating AI/ML or third-party platform capabilities into production applications
- Experience delivering measurable product outcomes across cross-functional teams
- Responsible use of generative AI with human oversight
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Senior Software Engineer (EAA)
What you'll do:
- Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows.
- Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences.
- Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems.
- Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates.
- Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline.
- Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices.
- 5+ years of software engineering experience building and operating production full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go.
- Demonstrated experience designing and shipping customer-facing experiences in close partnership with Product and Design, not solely backend or platform systems.
- Proven track record with distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability.
- Experience integrating AI/ML or third-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout.
- Track record of delivering measurable product outcomes across cross-functional teams, including translating ambiguous problem spaces into shipped solutions.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job ID: P76575
#LI-Remote
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
About the company
Coinbase
Large Enterprise
Coinbase is a leading cryptocurrency exchange platform that enables users to buy, sell, and manage digital currencies such as Bitcoin, Ethereum, and many others. Founded in 2012, the company is headquartered in San Francisco and has grown to serve millions of users globally, providing a secure and user-friendly experience for both novice and experienced traders. Coinbase aims to create an open financial system for the world, advocating for the adoption of digital currencies while ensuring compliance with regulatory standards in various markets. Through its innovative products and services, Coinbase seeks to empower individuals and institutions to transact in cryptocurrencies with confidence.
Coinbase is a leading cryptocurrency exchange platform that enables users to buy, sell, and manage digital currencies such as Bitcoin, Ethereum, and many others. Founded in 2012, the company is headquartered in San Francisco and has grown to serve millions of users globally, providing a secure and user-friendly experience for both novice and experienced traders. Coinbase aims to create an open financial system for the world, advocating for the adoption of digital currencies while ensuring compliance with regulatory standards in various markets. Through its innovative products and services, Coinbase seeks to empower individuals and institutions to transact in cryptocurrencies with confidence.