Role at a glance
- Job function
-
Banking, Payments & Insurance Claims Adjusting
- Salary
- Not yet verified Check the description for pay details; an amount or pay period has not been verified.
- Location
- Austin, Texas, United States Tempe, Arizona, United States
- Work arrangement
- On-site
- Experience
- 7+ years experience adjudication of complex, pre-litigated and litigated bodily injury claims
- Education
- Bachelor's degree or equivalent
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Role Summary
Risk Manager role on Amazon's Last Mile Claims team supporting a global auto program, focused on moderate to complex bodily injury auto claims, pre-litigation disputes, and litigated claims. The role works with cross-functional partners, third party administrators, and insurers on claim strategy and cost containment.
What You'll Do
- Manage moderate and complex bodily injury and litigated claims.
- Work with business units to implement strategies to limit complex high value claims and contain costs.
- Support strategy and action plans for claims in tandem with internal and external counsel, TPAs, and insurance companies.
- Ensure the TPA manages claims diligently, partners with Risk Management and Legal, and employs best practices to control claim costs.
- Communicate recommended risk mitigation strategies to cross-functional teams and management.
- Utilize analytics, metrics, and benchmarking through multiple sources to evaluate loss trends.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor's degree or equivalent with 7+ years of bodily injury claims adjudication and 5+ years of transportation claims management experience.
Required
- Bachelor's degree or equivalent
- 7+ years experience adjudication of complex, pre-litigated and litigated bodily injury claims
- 5+ years experience in transportation claims management, including fleets or large auto claim programs
- Knowledge of the litigation process and claims handling from inception to resolution
- Reserve management and financial acumen, including experience setting and managing reserves on high-exposure and catastrophic claims,...
Preferred
- ARM, CPCU, or similar professional designation
- Strong understanding of commercial auto and general liability insurance policies
- Experience interpreting policy language, coverage triggers, endorsements, and exclusions in commercial fleet environments
- Working understanding of the litigation process and claims handling from inception to resolution
- Familiarity with logistics claims, including the unique liability exposures created by independent contractor models, delivery service...
- Experience analyzing and interpreting claims and operational data to support strategic decision-making and drive outcomes
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Application deadline: Oct 31, 2026
Amazon’s Last Mile Claims team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will support strategy on moderate to complex bodily injury auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Further, you will help develop programs and tools that contain costs, and continue successful third party administrator (TPA) strategies and relationships. You will have a working knowledge of commercial auto insurance policies and familiarity with transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements
Key job responsibilities
Claims management of moderate and complex bodiliy injury and litigated claims.
· Work with business units to implement strategies to limit complex high value claims and contain costs.
· Support strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies.
· Field and address business partners on-going questions and issues through claims resolution as needed.
· Partner with internal teams to proactively prevent claims through safety measures.
· Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs.
· Support logistics claims management, assist in refining claims processes, and participate in training as needed.
· Participate in claim reviews and support alignment with KPIs and Performance Guarantee.
· Partner with external vendors and partners on claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience.
· Communicate recommended risk mitigation strategies to cross-functional teams and management.
· Support management of auto exposures, delivery service provider projects, and other logistics operations.
· Utilize analytics, metrics, and benchmarking through multiple sources to evaluate loss trends.
A day in the life
Claims management of moderate to complex bodily injury and litigated claims.
• Work with business units to implement strategies to limit complex high value claims and contain costs.
• Support strategy and action plans for claims in tandem with internal / external counsel, TPAs and insurance companies.
• Field and address business partners on-going questions and issues through claims resolution as needed.
- 7+ years experience adjudication of complex, pre-litigated and litigated bodily injury claims
- 5+ years experience in transportation claims management, including fleets or large auto claim programs.
- Knowledge of the litigation process and claims handling from inception to resolution.
- Reserve management and financial acumen. Experience setting and managing reserves on high-exposure and catastrophic claims, including large loss reporting and escalation protocols.
- Strong understanding of commercial auto and general liability insurance policies.
- Experience interpreting policy language, coverage triggers, endorsements, and exclusions in commercial fleet environments.
- Working understanding of the litigation process and claims handling from inception to resolution.
- Familiarity with logistics claims. Including understanding of the unique liability exposures created by independent contractor models, delivery service partner programs, or gig-economy driver networks.
- Experience analyzing and interpreting claims and operational data to support strategic decision-making and drive outcomes.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, , - 74,200.00 - 129,800.00 USD annually
USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually
USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually
Amazon’s Last Mile Claims team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will support strategy on moderate to complex bodily injury auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Further, you will help develop programs and tools that contain costs, and continue successful third party administrator (TPA) strategies and relationships. You will have a working knowledge of commercial auto insurance policies and familiarity with transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements
Key job responsibilities
Claims management of moderate and complex bodiliy injury and litigated claims.
· Work with business units to implement strategies to limit complex high value claims and contain costs.
· Support strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies.
· Field and address business partners on-going questions and issues through claims resolution as needed.
· Partner with internal teams to proactively prevent claims through safety measures.
· Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs.
· Support logistics claims management, assist in refining claims processes, and participate in training as needed.
· Participate in claim reviews and support alignment with KPIs and Performance Guarantee.
· Partner with external vendors and partners on claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience.
· Communicate recommended risk mitigation strategies to cross-functional teams and management.
· Support management of auto exposures, delivery service provider projects, and other logistics operations.
· Utilize analytics, metrics, and benchmarking through multiple sources to evaluate loss trends.
A day in the life
Claims management of moderate to complex bodily injury and litigated claims.
• Work with business units to implement strategies to limit complex high value claims and contain costs.
• Support strategy and action plans for claims in tandem with internal / external counsel, TPAs and insurance companies.
• Field and address business partners on-going questions and issues through claims resolution as needed.
Basic Qualifications
- Bachelor's degree or equivalent- 7+ years experience adjudication of complex, pre-litigated and litigated bodily injury claims
- 5+ years experience in transportation claims management, including fleets or large auto claim programs.
- Knowledge of the litigation process and claims handling from inception to resolution.
- Reserve management and financial acumen. Experience setting and managing reserves on high-exposure and catastrophic claims, including large loss reporting and escalation protocols.
Preferred Qualifications
- ARM, CPCU, or similar professional designation.- Strong understanding of commercial auto and general liability insurance policies.
- Experience interpreting policy language, coverage triggers, endorsements, and exclusions in commercial fleet environments.
- Working understanding of the litigation process and claims handling from inception to resolution.
- Familiarity with logistics claims. Including understanding of the unique liability exposures created by independent contractor models, delivery service partner programs, or gig-economy driver networks.
- Experience analyzing and interpreting claims and operational data to support strategic decision-making and drive outcomes.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, , - 74,200.00 - 129,800.00 USD annually
USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually
USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually
About the company
amazon
Large Enterprise
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.