Economist, Customer Experience and Business Trends

Are you passionate about leveraging data and economics to enhance customer experience across Amazon's diverse businesses? The Customer Experience and Business Trends (CXBT) organization is seeking an Economist to join our Benchmarking Economics Analytics and Measurement (BEAM) team. Our mission is to drive customer experience improvements through innovative economic modeling, advanced analytics, and scalable scientific solutions.

As an Economist on our team, you will collaborate with senior management, business stakeholders, scientists, engineers, and economics leadership to solve complex business challenges across Amazon's business lines. You'll develop sophisticated econometric models using our world-class data systems, applying diverse methodologies spanning causal inference, machine learning, and generative AI. In this fast-paced environment, you'll tackle challenging problems that directly influence strategic decision-making and drive measurable business impact.

Key job responsibilities
1. Develop economic theory and deliver causal machine learning models at scale
2. Collaborate with cross-functional teams to translate research into scalable solutions
3. Write effective business narratives and scientific papers to communicate to both business and technical audiences
4. Drive data-driven decision making to improve customer experience


About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

- PhD in economics or equivalent

Preferred Qualifications

- Knowledge of data analysis languages (e.g., R, Stata, Python, etc.) or other statistical software
- Experience in a postdoctoral position, consulting position, government position or academic research
- Experience with SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 129,200.00 - 174,700.00 USD annually
USA, WA, Seattle - 129,200.00 - 174,700.00 USD annually