Role at a glance
- Job function
-
Software Engineering & IT Technical Program Management
- Salary
- $120.7K – $163.3K/yr
- Location
- Nashville, Tennessee, United States
- Work arrangement
- On-site
- Experience
- 3+ years of technical infrastructure management experience
- Education
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
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Role Summary
The Technical Infrastructure Program Manager II within Data Center Infrastructure Engineering manages cross-functional infrastructure programs across Amazon Fulfillment and Logistics operations worldwide, owning end-to-end program execution and adapting deployment plans within a defined program strategy. The role owns program performance metrics, infrastructure health dashboards, and reporting such as MBRs, QBRs, and OP narratives.
What You'll Do
- Own end-to-end execution of cross-functional infrastructure programs, defining scope and success criteria within the program's...
- Own program KPIs such as uptime, power efficiency, deployment cycle times, and cost per deployment
- Build and maintain dashboards, and raise deployment issues caused by technical design gaps to engineering
- Own OP1/OP2 narratives, MBRs, QBRs, and risk reports, and present program status and recommendations to management and senior leadership
- Identify and mitigate risks impacting execution, partnering with DPM on escalations and deviation approvals
- Act as the interface between engineering, operations, vendors, and management, building consensus across differing views
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor's degree or equivalent experience with 3+ years of technical infrastructure management and cross-functional program experience.
Required
- 3+ years of technical infrastructure management experience
- Experience leading cross-functional projects and managing complex programs
- Experience in data centers, infrastructure service providers, or related technology companies
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
Preferred
- Knowledge of best practices and emerging technologies related to infrastructure (i.e. network, data center, hardware, software)
- Experience owning end-to-end program delivery and communicating results to management
- Project Management Professional (PMP) certification, or experience in project management
- Experience building measures and metrics, and developing reporting solutions
Original job description
Content provided by the employer
Original job description
Content provided by the employer
The Technical Infrastructure Program Manager II (TIPM II) within Data Center Infrastructure Engineering (DCIE) manages cross-functional infrastructure programs across Amazon Fulfillment and Logistics operations worldwide. This role operates primarily tactically while growing strategically — owning end-to-end program execution and adapting deployment plans to varying site and regional scenarios within a defined program strategy.
The TIPM II drives collaboration across engineering, operations, vendors, finance, and field teams to deliver scalable, reliable, and cost-effective infrastructure. This includes owning program performance metrics, infrastructure health dashboards, and reporting (MBRs, QBRs, OP narratives) that give stakeholders visibility into program impact, risks, and investment justification.
This role requires the ability to work independently and seek guidance as needed, adapt deployment plans where templates do not fully fit, coordinate resources and priorities across teams, and find paths forward in difficult situations — while beginning to mentor peers and improve team and project processes.
Key job responsibilities
Program Strategy & Execution
- Own end-to-end execution of cross-functional infrastructure programs; define scope and success criteria within the program's established strategy
- Deliver in environments where deployment plans may need modification from defined templates; coordinate resources and priorities across teams
- Manage scope, risk, and time vs. cost trade-offs across program delivery
Program Reporting & Performance Metrics
- Own program KPIs (uptime, power efficiency, deployment cycle times, cost per deployment)
- Build and maintain dashboards; recognize when deployment issues stem from technical design gaps and raise them to engineering
Reporting & Business Reviews
- Own OP1/OP2 narratives, MBRs, QBRs, and risk reports for your programs
- Present program status and recommendations to management and senior leadership
Risk Management & Compliance
- Identify and mitigate risks impacting execution; partner with DPM on escalations and deviation approvals
- Work with infrastructure engineering teams to address audit failures
Process Improvement
- Improve project and cross-team process efficiency; create more predictable delivery paths
Stakeholder Communication & Leadership
- Act as the interface between engineering, operations, vendors, and management
- Build consensus across differing views; begin mentoring peers and contractors
A day in the life
Your day starts reviewing infrastructure health dashboards and overnight ticket trends to identify issues or opportunities. You'll lead morning syncs with engineers and SysDevs to align on milestones, unblock deliverables, and escalate risks. Midday, you collaborate with vendors and partner teams on deployment schedules or supply chain constraints. Afternoons involve deep dives on program metrics or preparing status updates for business reviews. You close out by refining milestone progress, intake priorities, or supporting peers on program delivery — all while helping shape infrastructure direction across thousands of Amazon FCs.
Amazon offers a full range of benefits for you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs, standardizes, and sustains scalable, cost-effective, and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering high-performance power, cooling, structured cabling, edge compute, and automation solutions that ensure reliable and efficient on-premises hardware operations.
Our work spans Demarcation Rooms, MDFs, IDFs, power systems (UPSs, ATSs, PDUs), fault-managed power, cooling and containment, Computers on Wheels (COWs), telecommunications, and distributed edge compute infrastructure to enhance data processing and reduce latency.
Through automation, predictive data assessment, and proactive maintenance, DCIE drives operational excellence, minimizes downtime, and scales infrastructure to support Amazon's rapid growth while aligning with its efficiency, reliability & safety, sustainability, and scalability goals.
- Experience leading cross-functional projects and managing complex programs
- Experience in data centers, infrastructure service providers, or related technology companies
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- Experience owning end-to-end program delivery and communicating results to management
- Project Management Professional (PMP) certification, or experience in project management
- Experience building measures and metrics, and developing reporting solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, TN, Nashville - 120,700.00 - 163,300.00 USD annually
The TIPM II drives collaboration across engineering, operations, vendors, finance, and field teams to deliver scalable, reliable, and cost-effective infrastructure. This includes owning program performance metrics, infrastructure health dashboards, and reporting (MBRs, QBRs, OP narratives) that give stakeholders visibility into program impact, risks, and investment justification.
This role requires the ability to work independently and seek guidance as needed, adapt deployment plans where templates do not fully fit, coordinate resources and priorities across teams, and find paths forward in difficult situations — while beginning to mentor peers and improve team and project processes.
Key job responsibilities
Program Strategy & Execution
- Own end-to-end execution of cross-functional infrastructure programs; define scope and success criteria within the program's established strategy
- Deliver in environments where deployment plans may need modification from defined templates; coordinate resources and priorities across teams
- Manage scope, risk, and time vs. cost trade-offs across program delivery
Program Reporting & Performance Metrics
- Own program KPIs (uptime, power efficiency, deployment cycle times, cost per deployment)
- Build and maintain dashboards; recognize when deployment issues stem from technical design gaps and raise them to engineering
Reporting & Business Reviews
- Own OP1/OP2 narratives, MBRs, QBRs, and risk reports for your programs
- Present program status and recommendations to management and senior leadership
Risk Management & Compliance
- Identify and mitigate risks impacting execution; partner with DPM on escalations and deviation approvals
- Work with infrastructure engineering teams to address audit failures
Process Improvement
- Improve project and cross-team process efficiency; create more predictable delivery paths
Stakeholder Communication & Leadership
- Act as the interface between engineering, operations, vendors, and management
- Build consensus across differing views; begin mentoring peers and contractors
A day in the life
Your day starts reviewing infrastructure health dashboards and overnight ticket trends to identify issues or opportunities. You'll lead morning syncs with engineers and SysDevs to align on milestones, unblock deliverables, and escalate risks. Midday, you collaborate with vendors and partner teams on deployment schedules or supply chain constraints. Afternoons involve deep dives on program metrics or preparing status updates for business reviews. You close out by refining milestone progress, intake priorities, or supporting peers on program delivery — all while helping shape infrastructure direction across thousands of Amazon FCs.
Amazon offers a full range of benefits for you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs, standardizes, and sustains scalable, cost-effective, and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering high-performance power, cooling, structured cabling, edge compute, and automation solutions that ensure reliable and efficient on-premises hardware operations.
Our work spans Demarcation Rooms, MDFs, IDFs, power systems (UPSs, ATSs, PDUs), fault-managed power, cooling and containment, Computers on Wheels (COWs), telecommunications, and distributed edge compute infrastructure to enhance data processing and reduce latency.
Through automation, predictive data assessment, and proactive maintenance, DCIE drives operational excellence, minimizes downtime, and scales infrastructure to support Amazon's rapid growth while aligning with its efficiency, reliability & safety, sustainability, and scalability goals.
Basic Qualifications
- 3+ years of technical infrastructure management experience- Experience leading cross-functional projects and managing complex programs
- Experience in data centers, infrastructure service providers, or related technology companies
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
Preferred Qualifications
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience owning end-to-end program delivery and communicating results to management
- Project Management Professional (PMP) certification, or experience in project management
- Experience building measures and metrics, and developing reporting solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 120,700.00 - 163,300.00 USD annually
About the company
amazon
Large Enterprise
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.