Safety Monitoring Compliance Analyst, NAST Compliance

Amazon's North American Surface Transportation Safety & Compliance team (NAST S&C) is hiring a Compliance Analyst for Safety Monitoring. The team measures carrier safety performance against Amazon's standards using FMCSA Safety Measurement System (SMS) data and Amazon's Violation Rate Metrics (VRM), and takes action when a carrier falls below the standard.

This role supports either third-party (3P) carrier monitoring or monitoring of Amazon's own fleet, Transportation Operations Management (TOM); the core work is the same for both. You will run recurring monitoring steps on a fixed schedule, pull and validate data, keep every case record current, and report results. The work is methodical and procedure-driven: each step follows written procedures and fixed thresholds, and every result can trigger an enforcement or safety action, so you will verify the data before it moves. You will report to the Safety Monitoring manager and escalate anything that falls outside the procedure.

Key job responsibilities
Pull safety data from FMCSA SMS and internal sources on the monthly schedule.

Validate every record against source data before it goes out, reconciling counts, spot-checking individual records, and documenting each check.

Maintain SIM and Asana so the current status of every case lives in one place.

Prepare recurring metrics for business reviews, including suspension and reinstatement counts, exception outcomes, inspection results, and cycle timeliness.

Maintain procedure documents and recommend process improvements.

Escalate data discrepancies, new case types, and anything with possible legal exposure.

Prepare the monthly BASICs and VRM suspension and reinstatement lists against the written thresholds.

Log carrier exception requests, build each case file against the written criteria, and present cases at the weekly exception review.

Record every review decision as granted, denied, or pending final review.

Submit suspension and reinstatement tickets to Carrier Health and confirm they are actioned.

Send carrier notifications from approved templates once a decision is recorded, answer carrier questions about their status, and route anything outside the templates to your manager.

Monitor carriers under review each week for new violations, out-of-service events, and safety rating changes.

Run the same monitoring steps for Amazon's own fleet, tracking roadside inspection results, out-of-service events, violations, and BASICs results for TOM.

Report trends and open items to TOM safety and operations leaders on a set schedule.

Flag changes that need attention, such as a rising violation rate or a new out-of-service event, to your manager and TOM safety leaders.

Basic Qualifications

- 2+ years of professional or military experience
- 1+ years of working with computers and Microsoft Office products and applications experience
- High school or equivalent
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
- Experience in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes

Preferred Qualifications

- Experience with end-to-end project management
- Experience working cross-functionally with tech and non-tech teams, including operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 22.69 - 31.39 USD hourly