Sales Specialist - Clinical Copilot

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Within Health and Life Sciences, we collaborate with healthcare organizations, partners, and the broader Microsoft ecosystem to help customers use technology, data, and AI to support their transformation. Our work connects healthcare priorities with solutions that help organizations address the needs of their people and the patients they serve. 

As a Sales Specialist - Clinical Copilot you will be focused on Clinical Copilot expansion, you will help healthcare customers turn their investment into sustained adoption, consumption, and incremental revenue growth. This role supports expansion and revenue growth initiatives for the SME&C ClinAPP Operating Unit, aligning customer adoption and account expansion with the unit’s commercial priorities. This field-based role sits within the Healthcare & Life Sciences sales organization, covers assigned accounts and/or a territory, and is quota- and commission-based. You will connect customer goals with the solution’s value, engage executive sponsors and clinical stakeholders, and coordinate presales and post-sales activities with Microsoft account teams and Customer Success. You will use customer insights, outcome data, and adoption signals to identify expansion opportunities and increase usage of Microsoft solutions across each account. 

• Translate customer clinical, operational, and business priorities into a clear Clinical Copilot value proposition. Use customer data and insights to identify adoption and expansion opportunities, align stakeholders on expected outcomes, and develop opportunities for incremental revenue. 

• Develop and execute joint action plans with executive sponsors and relevant clinical and technical stakeholders. Define adoption priorities, stakeholder responsibilities, and measures of progress to support provider recruitment, implementation, change management, and sustained usage. 

• Build customer relationships across executive, clinical, and technical teams. Apply a customer-focused, consultative approach throughout the lifecycle, helping stakeholders connect solution capabilities with their workflows and make informed decisions about adoption and expansion. 

• Identify adoption and consumption blockers, investigate root causes with customers, and coordinate remediation with the appropriate Microsoft and customer teams. Track agreed actions and progress to improve the customer experience and support solution scaling. 

• Represent the voice of the customer by gathering feedback and sharing actionable insights with account teams, technical specialists, and relevant internal teams. Use these insights to refine success plans, align solutions to customer needs, and address gaps in the customer experience. 

• Partner with Account Executives, Specialists, Customer Success Managers, and other internal resources to discover and develop expansion opportunities aligned with the operating unit’s commercial priorities. Coordinate customer engagement and deal progression, connecting adoption evidence and customer needs with incremental revenue opportunities. 

• Complete required training and relevant product and role certifications aligned to the workload and industry. Apply that learning in customer engagements, share insights with colleagues, and embody Microsoft’s culture and values through inclusive collaboration and customer-focused execution. 

Additional or preferred qualifications