Principal Product Manager

Microsoft Office Shared Services & Experiences (OSSE) builds the foundational platform behind millions of document experiences across Word, Excel, PowerPoint, OneNote, and Microsoft 365. This role will be part of the team that helps shape the future of fundamental architecture and investments to power performant, reliable and trustworthy document experiences for Office apps across WXP web, desktop and mobile as well as how Office documents evolve within AI-first experiences like Copilot Chat, Cowork and GitHub.

Success will require balancing platform architecture, performance, quality, and engineering agility while advancing AI-first product building to accelerate innovation and how work gets done. This is an opportunity to influence the next generation of document experiences, ensuring users can create, collaborate, and take action on trusted Office content wherever they work, while maintaining best-in-class quality, reliability, and competitiveness across both traditional productivity and AI-powered workflows.

As a Principal Product Manager, you will lead web platform investments focused on performance, reliability, and quality. You will drive cross-organization efforts to continuously have best in class fundamentals for Office web and assist on targeted aspects of fundamentals for Office mobile and macOS platforms. You’ll identify opportunities by understanding customers’ lived experiences and product friction, then translate those insights into performance, reliability, and quality roadmaps and deliverables. You’ll help set strategy with business impact and measures, communicate and get leadership buy-in, identify and prioritize initiatives and create specifications, all-in partnership with multiple product, engineering design and research teams.

This role is looking for someone with a growth mindset, passion for the way that fundamental gains can materially impact our product satisfaction and user experience and willingness to learn in a fast paced, inclusive culture within the Office Product Group.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Product Vision & Strategy

• Use and scale AI-native product and engineering practices to identify opportunities, accelerate improvements in performance, quality, and reliability, and demonstrate measurable customer and business impact across Office experiences.

• Define and drive the long-term strategy for web platform foundations with a focus on performance, reliability, scalability, and quality.

• Establish and prioritize product investments that improve user-perceived performance, end-to-end experience health, and platform efficiency.

• Create and maintain a multi-year roadmap aligned with Microsoft 365 and Copilot business objectives.

• Drive platform modernization initiatives that simplify architecture, reduce technical debt, and accelerate innovation.

• Drive product strategy and execution of software delivery on macOS

Performance, Reliability & Quality Leadership

• Partner with engineering teams to identify, prioritize, and deliver improvements in startup time, responsiveness, navigation, and document interaction performance.

• Define success metrics, performance objectives, and measurable business outcomes.

• Lead investigations into performance bottlenecks across client, service, network, and platform layers.

• Champion a performance-first culture through measurable goals, telemetry, experimentation, and accountability.

• Drive platform-wide reliability and quality initiatives that improve service availability, resiliency, and customer trust.

• Drive adoption of AI-powered product and engineering practices to improve decision-making, accelerate execution, increase development efficiency, and unlock measurable gains in platform performance, reliability, quality, and customer satisfaction.

• Collaborate across platform teams to drive initiatives and improvements for web, mobile, and macOS experiences.

Cross-Organization Leadership

• Build alignment across multiple product teams, and leadership stakeholders.

• Influence technical and product decisions without direct authority.

• Communicate strategy, tradeoffs, risks, and execution plans to all levels of the organization from feature crews to senior leaders and executives.

• Drive prioritization decisions across competing investments and platform dependencies.

Customer & Data Insights

• Leverage telemetry, experimentation, customer feedback, and research to identify platform opportunities.

• Translate technical platform investments into measurable customer and business impact.

• Define key performance indicators and continuously evaluate effectiveness of product investments.