Sr. Technology/Infrastructure Program Manager

About the role

Dell Technologies offers the world's broadest AI infrastructure portfolio, operating with a comprehensive partner ecosystem. We are looking for candidates to support our largest customer AI deployments. In this role, you will run large-scale GenAI Infrastructure deployments in customer data centers.

What you'll do

• Lead the delivery of cutting-edge, large-scale GenAI infrastructure programs directly enabling customers' AI strategies.
• Work with the Project Management Office, Account team, customer resources, delivery partner resources, and executive stakeholders to develop and execute comprehensive implementation plans.
• Hold overall delivery ownership and accountability across all teams, resources, and partners involved in delivering complex Gen AI infrastructure deployments.
• Provide strategic and advisory consultation to customers, drive business outcomes and shape the future of AI infrastructure at scale.
• Pre-deal engagement - Engage before deal closure and order placement to be fully immersed with customer stakeholders, internal order status, and potential issues before the project kicks off.
• End-to-end delivery ownership - Own delivery across rack-build and test, logistics, deployment, test, and handover.
• Partner management - Manage Dell Technologies' delivery partners for all relevant aspects of the solution.
• Executive stakeholder management - Lead executive-level stakeholder communications and relationship management, both internally and with the customer.
• Program governance - Maintain strong program governance coupled with pragmatism and agility.
• On-site presence - Maintain regular on-site presence in the datacenter.
• Installation & acceptance oversight - Oversee performance of installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects and engagements.
• Strategic consultation - Provide strategic and advisory consultation to the customer, driving the business outcome.
• Quality assurance - Ensure quality service and operational performance across all project deliverables.
• Cross-functional alignment - Focus the customer and cross-functional teams on working together to achieve the end-state solution, driving the business outcome and vision while advising the customer on risks and opportunities.
• Cost & investment management - Effectively allocate and manage costs and investments for technology and resources across the program.
• Dependency & risk management - Inform, manage, report, and practice mitigation, avoidance, and acceptance of dependency and impact management via a consistent program approach and communications.

Requirements

• 12–15 years of experience managing large, complex technology projects involving program-level hardware infrastructure implementations in customer data centers
• Extensive experience in managing large-scale hardware and infrastructure deployments/programs
• Demonstrated previous experience delivering large-scale, high-value IT infrastructure deployments
• Ability to understand and articulate the key components of HPC and GenAI infrastructure deployments
• Hands-on experience in the data center, whether in current role or in an appropriately recent timeframe
• Strong experience in program management including planning, senior management interfacing, influencing, and negotiating with customers and various project stakeholders
• Experience managing subcontracted parties such as cabling and liquid cooling suppliers and others
• Most projects will be physically deployed and high amount of on-site time in data centers can be required during planning phases

Preferred qualifications

• Experience deploying, or managing deployment of, large-scale structured cabling in data centers
• Experience, or at least understanding, of direct liquid cooling solutions in data centers
• Previous experience or exposure to NVIDIA GPU products
• PMI certified experience applying Six Sigma methodology
• Advanced knowledge of business/technology transformation programs

Benefits

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