Maritime - Product Designer

About the role

라쿠텐심포니의 모회사인 라쿠텐(Rakuten)은 1997년 '라쿠텐 이치바'라는 온라인 쇼핑몰을 시작으로 급속히 성장하며 일본 내 온라인 쇼핑몰 1위를 차지했습니다. 이러한 성공을 기반으로, 라쿠텐은 현재 전 세계 30여 개 국가와 지역에서 70개 이상의 사업체를 운영하는 글로벌 기업으로 자리매김하였습니다.

이후 라쿠텐은 전자상거래, 광고, 패션, 금융, 핀테크 등 다양한 분야에서 사업 영역을 확장해왔으며, 2014년에는 일본에서 MVNO(Mobile Virtual Network Operator) 사업을 시작한 뒤, 4년 전에는 일본 내 네 번째 이동통신사업자(MNO)로 본격적으로 출범했고, 이러한 통신 기술과 노하우는 라쿠텐심포니 설립의 기반이 되었습니다.

라쿠텐심포니는 라쿠텐의 최첨단 통신 기술과 관련 서비스를 혁신적으로 재해석하여 글로벌 시장에 제공하는 역할을 담당하고 있습니다.현재 라쿠텐심포니코리아는 라쿠텐심포니의 인터넷 서비스 사업부 소속으로, 센드 애니웨어, 라쿠텐 네오, 라쿠텐 마리타임과 같은 다양한 서비스를 통해 글로벌 고객에게 혁신적인 솔루션을 제공하고 있습니다.

We are looking for a Product Designer to shape the user experience of our maritime B2B SaaS platform, translating complex workflows and technical data into clear, intuitive interfaces. You will take ownership of the design process from customer discovery and problem definition to UX/UI design, implementation support, and continuous improvement. Working closely with product managers and engineers, you will help define product requirements, guide design decisions, and ensure that the delivered experience meets customer needs. You will also build a scalable design system and maintain design quality as the product grows.

What you'll do

• Understand customers: Conduct interviews and usability testing to identify user needs, workflow challenges, and improvement opportunities
• Shape product requirements: Collaborate with product managers and engineers to define problems, clarify requirements, and prioritize solutions
• Design end-to-end experiences: Create information architectures, user flows, wireframes, prototypes, and detailed UI designs
• Simplify complex workflows: Design dashboards, data tables, search and filtering, role-based access, and workflows involving multiple stakeholders
• Build a consistent design foundation: Develop and maintain reusable components, interaction patterns, and design guidelines
• Support implementation: Provide clear specifications covering interactions, screen states, and edge cases, and collaborate with engineers throughout development
• Ensure design quality: Review implemented features and conduct design QA to maintain usability and consistency before release
• Drive continuous improvement: Use customer feedback and product usage data to evaluate outcomes and improve the product experience

Requirements

• +8 years of experience designingweb-based products from discovery through implementation and release
• Ability to translate complex business requirements into clear information architectures and user flows
• Strong UX/UI design skills, including experience with data-intensive interfaces such as dashboards, tables, and forms
• Proficiency in Figma or similar design tools for prototyping and component design
• Experience building, maintaining, or working with design systems
• Ability to explain design decisions and collaborate effectively with product managers and engineers
• A portfolio demonstrating your problem-solving process, contribution, and design outcomes

Preferred qualifications

• Experience in designing B2B SaaS products or enterprise applications
• Experience with or an interest in maritime operations, industrial systems, cybersecurity, or compliance products
• Experience in designing role-based access and workflows involving multiple organizations or stakeholders
• Experience in conducting customer research, usability testing, and analyzing product usage data
• Experience in establishing the UX direction and design system for an early-stage product
• Basic understanding of HTML, CSS, and web front-end development

Benefits

라쿠텐심포니코리아는 라쿠테니안들이 뛰어난 동료들과 함께 최고의 퍼포먼스를 낼 수 있도록 다양한 복리후생 프로그램을 제공하며, 라쿠텐 글로벌팀과 함께 더 좋은 근무환경을 만들기 위해 프로그램들을 연구하고 발전시키고 있습니다.

1. 내가 성장할 수 있는 글로벌 기업문화
• 진정한 글로벌 비즈니스를 기반으로 한 조직 경험과 최고의 팀
• 자유로운 의견교환과 상호신뢰에 근거한 수평적 커뮤니케이션 ("님" 호칭과 존댓말 사용)
• 시간, 장소, 상황에 맞게 개성을 표현할 수 있는 자유복장
• 영어실력 향상을 위한 사내 어학지원
• President와 라쿠테니안 간 수평적 소통을 실천하는 All hands Meeting

2. 성과를 함께 만들 수 있는 워크플레이스
• 사무공간 및 직무 별 최적화된 장비와 소프트웨어 제공
• 오피스 라운지 등을 활용한 간식 및 음료 무제한 제공
• 성장과 성과를 전폭적으로 지원하는 전자도서관 운영
• 장기근속 직원을 위한 리프레시휴가/지원금 (3주년/5주년/7주년~30주년)

3. 라쿠테니안의 가족까지 생각하는 마음
• 새로운 가족의 탄생을 축하하는 출산휴가/육아휴직 적극 지원
• 결혼, 환갑~구순, 출산, 자녀입학 등 개인의 소중한 순간을 응원하는 경조지원 제도
• 가족의 건강하고 행복한 삶을 위한 단체보험 (본인,배우자,자녀)

※ 위 내용은 매년 회사 정책에 따라 변경될 가능성이 있습니다.

Hiring process

※ Application Requirements: Please submit your resume and portfolio.
Your portfolio should highlight the problem, your role, design rationale, collaboration with engineers, and outcomes, alongside the final designs.

[Process]
Document Screening ＞ Test (English, Personality, Assignment) ＞ Interview (1st, 2nd, 3rd) ＞ Compensation Negotiation ＞ Recruitment

[Notifications]
• Persons with disabilities and persons eligible for national protection will be given preferential treatment in accordance with relevant laws when providing support.
• All positions have a probationary period of three months, and the probationary contract may be extended or terminated depending on the evaluation.
• If there are any false information in the submission or in the recruitment process, acceptance may be cancelled.
• If the final assessment does not meet internal standards, recruitment may be cancelled.
• Personal information, including your resume, will be kept for up to two years from the date of notification of the final result of the recruitment process. But the information can be deleted if applicant requests.
• All recruitments are occasional. So if successful applicants occur, the recruitment announcement may be closed early.
• The process may change depending on the situation, and if there is a change, separate guidance will be provided to the applicant.
• Employee Benefits may be subject to change based on the company's budget and headquarters' policies
• As this recruitment process accepts applications and documents online only, submitted materials are not subject to return under the Fair Hiring Procedure Act.
• All application forms and supporting documents will be securely disposed of in accordance with relevant laws and regulations after the recruitment process is completed.