Role at a glance
- Job function
-
Customer Support & Contact Center Customer Support
- Salary
- Not Disclosed
- Location
- Penang Pulau Pinang (penang) Malaysia
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- 1-2 years of work experience
- Education
- Bachelor's degree/University degree or equivalent experience
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Role Summary
The Customer Service Analyst 1 supports external customers by addressing issues and providing customer service resolutions in coordination with the Customer Service team.
What You'll Do
- Serve as a point of contact for internal partners and external clients, working with key teams to identify and resolve issues.
- Answer customer inquiries efficiently and in a timely manner while maintaining departmental standards.
- Conduct analyses to address client needs and communicate resolutions to clients.
- Assess risk in business decisions, follow applicable policies and regulations, and escalate, manage, and report control issues.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Requires customer service experience; investigative, analytical, and risk management skills; clear written and verbal communication; and Mandarin literacy (writing, reading, and conversation). A bachelor's/university degree or equivalent experience is required.
Required
- Experience in customer service
- Investigative, analytical, and risk management skills
- Ability to present concepts and influence or lead change
- Clear and concise written and verbal communication
- Ability to deliver high-quality customer service and build client relationships
- Mandarin literacy (write, read, and converse)
Preferred
- Previous relevant experience preferred
Original job description
Content provided by the employer
Original job description
Content provided by the employer
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Mandatory mandarin literate. (Write, read & converse)
Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1-2 years of work experience
- Previous relevant experience preferred
- Experience in customer service
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Mandatory mandarin literate. (Write, read & converse)
Education:
- Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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About the company
Citi
Large Enterprise
Citi is a global financial services corporation that offers a wide range of financial products and services, including consumer banking, credit, investment banking, and wealth management. With a presence in nearly 100 countries, Citi serves millions of customers, from individuals and small businesses to large corporations and governments. The company is dedicated to innovation and sustainability, actively working to support economic growth while addressing environmental and social challenges. Citi’s commitment to providing exceptional service and fostering diverse talent makes it a prominent choice for students aspiring to build a career in finance and banking.