[MedTech] Field Service Engineer - Electrophysiology

About the role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

What you'll do

• Provide onsite and remote technical support for Biosense Webster products through customer-facing service activities and technical support channels.
• Install, configure, maintain, repair, and upgrade equipment within assigned territories.
• Support preventive maintenance, troubleshooting, repair, and system performance optimization activities.
• Evaluate, diagnose, and resolve equipment issues to ensure reliable system performance and minimize downtime.
• Respond to customer inquiries and emergency service requests in a timely and professional manner.
• Provide technical support and guidance to physicians, nurses, biomedical engineers, and other healthcare professionals.
• Partner with customers and internal stakeholders to ensure a high level of service quality and customer satisfaction.
• Manage customer expectations before, during, and after service interactions.
• Monitor equipment performance, service trends, complaint history, and parts utilization to identify improvement opportunities.
• Analyze service-related data and implement corrective and preventive actions to enhance customer experience and operational performance.
• Maintain accurate and timely documentation within service management systems, including work orders, service reports, and related records.
• Process equipment returns and other service-related activities in accordance with company procedures.
• Manage allocated inventory, spare parts, equipment assets, and required audit activities.
• Act as a customer advocate by communicating customer needs and service-related issues to internal business partners.
• Support incident investigations and quality improvement initiatives as required.
• Collaborate effectively with commercial, clinical, marketing, and other cross-functional partners to support business objectives.

Requirements

• Bachelor's degree required, preferably in Biomedical Engineering, Electronics Engineering, Electrical Engineering, Computer Engineering, or a related technical discipline.
• Minimum of 2 years of professional experience in Electrophysiology, Cardiology, Medical Devices, Healthcare Technology, Hospital Biomedical Engineering, Field Service, or a related technical or clinical support role.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication skills in Korean and business-level English.
• Strong organizational and customer relationship management skills.
• Ability to work independently and effectively manage multiple priorities.
• Proficiency in Microsoft Office applications, including PowerPoint, Excel, Teams, and Outlook.
• Basic computer and technical diagnostic skills.
• Valid driver's license and ability to operate a company vehicle.

Preferred qualifications

• Knowledge of service management systems.
• Experience using standard electronic testing equipment, including digital multimeters.

Benefits

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