Role at a glance
- Job function
-
Manufacturing & Skilled Trades Equipment Engineering & Maintenance
- Salary
- Not Disclosed
- Location
- São Paulo, Brazil
- Work arrangement
- Remote
- Employment
- Full-time
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Role Summary
The Field Service Engineer II installs, maintains, troubleshoots, and repairs sophisticated analytical and scientific instruments for customers in research, industrial, and healthcare settings. The role also provides customer service related to this equipment.
What You'll Do
- Install analytical and scientific instruments.
- Maintain instruments.
- Troubleshoot and repair complex equipment.
- Provide customer service to customers in research, industrial, and healthcare settings.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Strong electronics and mechanical troubleshooting skills, including component-level diagnosis; excellent written and verbal customer service and communication skills; organizational and time-management abilities; proficiency with Microsoft Office and service management software; ability to read technical documentation and schematics; English proficiency; valid driver's license and ability to travel; ability to lift up to 50 lbs and work in laboratory environments; problem-solving and independent-work abilities; adherence to safety protocols and quality standards; ability to respond to customer needs on short notice, train and support customers on equipment operation, document service activities and prepare detailed reports, and meet customer satisfaction goals.
Preferred
- Previous equipment-operator experience is desirable; hands-on service experience with OES, XRF, and/or XRD systems is preferred.
- A degree in Electronics, Engineering, Physics, Chemistry, or a related technical field.
- Additional relevant certifications are advantageous.
- Experience with ultra-high vacuum systems and high-voltage equipment is preferred.
- Additional languages are beneficial.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
REQUIREMENTS:
• Previous experience as an equipment operator is desirable, preferably combined with hands-on service experience with Optical Emission Spectrometry (OES) systems, and/or X-ray Fluorescence (XRF) or X-ray Diffraction (XRD) systems.
• Degree in preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Ability to travel from 75- 100% within the country, and tentative out side the country for training porpuses.
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals
About the company
Thermo Fisher Scientific
Large Enterprise
Thermo Fisher Scientific is a global leader in serving science, providing a wide range of analytical instruments, reagents, and software solutions for healthcare, pharmaceuticals, and life sciences research. With a commitment to innovation and quality, the company enables customers to make significant advancements in scientific discovery and healthcare diagnostics. Thermo Fisher operates in more than 50 countries and employs over 80,000 people, fostering a collaborative environment aimed at enhancing global health and safety. Through its broad portfolio of brands and technologies, the company plays a vital role in accelerating life-changing research and improving patient outcomes worldwide.