DE033045-Customer Service Associate

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office RESPONSIBILITIES: • Handles customer service inquiries via telephone and or email and performs a variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Voluntary Benefits. • Will support the resolution of customer problems, incidents, issues, requests, and queries • Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents • Manages incoming telephone calls, emails, and or faxes for Voluntary Benefits • Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency • Able to learn and be proficient with client s incident management and knowledge management tools, client information systems, and service desk procedures • Demonstrates understanding of the customer s business needs as trained and maintains high customer satisfaction ratings • May perform follow up on incidents with customers to ensure customer satisfaction • May support reporting functions providing end-of-day status, data for weekly status reports, etc. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS: • At least 1 yr of BPO experience, 6 months of it must be Contact Center experience • No domain skills required/Open resources from any account (Insurance/Claims experience is a plus) • Voice Proficiency - B2

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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