Sr. Director, Genentech Patient Foundation Program Delivery and Operational Excellenc

This role is an essential part of our Public Affairs & Access (PAA) organization, specifically within the Genentech Patient Foundation (GPF). PAA is dedicated to delivering impact through a fully integrated public affairs function that leverages our capabilities and world-class brand to ensure eligible patients gain access to life-saving medicines. As a member of this GPF team, you will have the opportunity to collaborate closely with cross-functional partners in Patient Experience (PX) Delivery and Strategy, Corporate Communications, Policy, External Affairs, Legal & Compliance and Genentech field teams to create a seamless, best-in-class patient support experience.

The Opportunity 

As the Senior Director, Genentech Patient Foundation Program Delivery and Operational Excellence Leader, you will serve as a strategic leader accountable for the overarching direction, mid-term strategy, and nationwide operational execution of GPF programs. In this role, you exercise a high degree of decision-making authority to ensure frontline support services seamlessly enable product access and drug delivery for eligible patients while strictly safeguarding the Foundation’s independent, 501(c)(3) charitable status. Key responsibilities include:

• GPF Strategic Operations & Board Engagement: Set mid-term strategies and nationwide operational plans for GPF patient support programs, driving cross-portfolio standardization across therapeutic areas and leading GPF Board of Directors workstreams alongside the Head of GPF.
• Frontline & Distribution Team Leadership: Lead a large location-distributed team of frontline staff across the country (through a layer of Team Leads) as well as the Lead of a small team that manages all GPF medicinal product shipping and distribution.
• Operational Excellence & Compliance: Lead strategic realignments of processes, SOPs, and systems to maximize efficiency, streamline workflows between GPF and the Donor organization, and ensure strict alignment with evolving compliance standards and Foundation independence.
• Complex Case Governance & Escalations: Address highly complex patient cases, exception requests, and systemic escalation issues, developing structural solutions and risk mitigation strategies alongside Legal, Compliance, and other partners.
• Inventory & Distribution Standards: Oversee the team managing high-volume, high-value charitable medicinal product inventory, ensuring shipping and distribution workflows meet all pharmaceutical handling regulations and performance standards.
• Cross-Functional Collaboration & Influence: Serve as a key member of the GPF senior leadership team, representing GPF priorities to cross-functional leaders across Genentech.

Who You Are

• Education: Bachelor’s degree in a related field (e.g., business, finance, healthcare management, public policy) or equivalent experience. 
• Industry Experience: 12+ years of professional industry experience in healthcare/healthcare reimbursement, pharmaceutical, biotechnology, or related field (analytics, operations management, business, finance, etc.), with a strong focus on patient access, foundation management, or support services and with experience utilizing data and technology to improve patient outcomes..
• Distributed Team Leadership: 5+ years of direct people management experience, including leading teams through change. Preferably, proven success directly leading large, geographically distributed teams and preferably through layers
• Strategic & Operational Planning: Demonstrated expertise in planning, prioritizing, setting mid-term strategies, driving process improvements, managing complex workflows, and converting executive decisions into team execution.
• Executive Communication & Influence: Exceptional leadership, stakeholder management, and communication skills, with a track record of partnering with senior leaders.
• Governance, Compliance & Charitable Status: Preferably, deep knowledge of healthcare compliance, pharmaceutical regulations, and/or working with or supporting a 501(c)(3) charitable foundation or patient assistance program within the biopharmaceutical space.
• Travel Requirement: Willingness and ability to travel up to 30% to Genentech's home office in South San Francisco and other locations across the country as required.

Preferred Experience

• Advanced degree (Master's, MBA, relevant PhD, or JD).
• Direct experience working with or supporting a 501(c)(3) charitable foundation or patient assistance program within the biopharmaceutical space.
• Deep expertise in pharmaceutical supply chain, inventory management, or drug distribution regulations.

Location

• Relocation benefits are not available for this posting.
• This role is remote-based anywhere in the United States, with up to 30% travel as indicated above.

The expected salary range for this position based on the primary location of California is $179,800 - $384,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed in this link.

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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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