Technical Support Engineer

About the role

CLONIX, founded in 2004, is a specialized software company that develops proprietary backup, security, and data erasure solutions. Based on its in-house disk imaging technology, CLONIX develops and supplies a broad range of solutions, including WinClon, a system backup and recovery solution; DiskClon, a hard drive duplication and erasure solution; as well as digital forensics and permanent data erasure solutions.

CLONIX has earned recognition for its technological expertise by providing solutions to major domestic and international enterprises and global storage device manufacturers. With a strong focus on user-friendly product design, the company delivers integrated solutions covering the entire lifecycle, from system implementation to maintenance, that can be easily used even by non-technical users.

Building on more than 20 years of accumulated technical expertise and business experience, CLONIX is currently expanding into the development of solutions and kiosks designed specifically for integrated casino resorts. We are looking for a Technical Support Engineer to join us in creating and delivering new services.

What you'll do

• Provide technical support for kiosks and kiosk management systems
• Respond to on-site incidents and technical issues
• Support integration issues between hardware and software
• Support on-site installation, maintenance, and operations

Requirements

• 3+ years of experience in technical support, field engineering, or maintenance
• Understanding of hardware/software integrated environments
• Experience operating and troubleshooting Windows-based systems
• Basic knowledge of networking/IP, Serial, and USB devices
• No restrictions on overseas business travel
• Business-level English communication skills

Preferred qualifications

(If you meet any of the following, we encourage you to apply!)
• Maintenance experience with kiosks, POS, ATM, or industrial equipment
• Experience integrating hardware or external devices
• Experience in remote support or customer-facing technical support
• Experience with Windows Embedded or service environments
• Experience using issue tracking systems such as Jira
• Basic Korean communication skills are a plus

[Visa Requirement]
• Please note: We are unable to provide visa sponsorship for this position. Applicants must already hold a valid visa that permits employment in Korea (e.g., F-2, F-4, F-5, F-6, D-10, etc.).

Benefits

• Learning & Development
Support for Professional Certifications
Training & Education Support
Self-Development Support
New Employee Training (OJT)
Job Skills Development Training
Book Purchase Support

• Meals & Refreshments
Meal Support
Snacks Provided
Complimentary Beverages (Tea & Coffee)

• Leave & Time Off
Paid Annual Leave
Summer Vacation (3 Days)
Half-Day Leave
Labor Day Off
Maternity Leave
Parental Leave
Paternity Leave
Menstrual Leave

• Compensation & Benefits
Retirement Pension Plan
Long-Service Awards
Severance Pay
Unused Annual Leave Allowance
Professional Certification Allowance
Korean Statutory Social Insurance (National Pension, Health Insurance, Employment Insurance & Industrial Accident Compensation Insurance)

• Health & Family Support
Health Checkups
Support for Family Events & Bereavement

• Workplace Culture
No Mandatory Company Dinners
Casual Dress Code

• Employee Perks
Holiday Gifts
Monthly Team Allowance

Hiring process

• Document Screening ＞ 1st Interview ＞ 2nd Interview ＞ Executive Interview ＞ Final Offer
• Interview schedules will be announced individually.

[Notice]
• Employment offers may be withdrawn if any false information is found in the application.