Sr Tech Ops Lead, Strategic Accounts Business Operations

AWS Strategic Accounts Business Operations team is seeking an Operations leader to work with Tech leaders and their teams (SAs and CSMs) across AWS Industries org to build and run critical business management cadences including goal setting, key initiatives, monthly business reviews, productivity and revenue impact analysis, to make business recommendations – all in an environment of rapid growth and increasing complexity. This will include working with the Tech leadership to develop, implement and manage the business processes, systems, reports and strategies that optimize business functions to meet organizational goals and initiatives.

The successful candidate must be able to roll-up his/her sleeves, and work directly with the models/data. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, strong analytic insight, and be a passionate advocate for their customers to other internal stakeholders. Active collaboration with leadership in AWS Business Intelligence, Specialists, and peer Ops leaders in other parts of the org will be crucial to the effective execution of the responsibilities. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a way that is clear and easy-to-understand.


Key job responsibilities
Sr Tech Ops lead will act as a trusted advisor to support incubation and growth for some of the newest and most innovative areas of the business. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to their customers. This position also manages the administration and execution of the team’s targets, including segmentation of business goals, measurement of goal attainment, designing new metrics and proposing improvements to the Business to increase its effectiveness in driving desired results.


A day in the life
You will run routine business cadences for tech leaders, pull reports and analyze data, enable teams on processes and goal management. You may also help tech leader operationalize key initiatives, build process and tooling to execute and manage operational aspects of strategic priorities.

About the team
Strategic Accounts Biz Ops team manages everything operational for the Strat org including Sales, Solution Architects and Customer Success Managers. We enable effective business management cadences and provide actionable business insights for our teams to serve Strategic Accounts customers. We are the trusted advisor and operational expert to execute strategy and improve productivity of our teams.

Basic Qualifications

- Bachelor's degree or equivalent
- Experience in business-process design or equivalent
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience working within a high-growth, technology company

Preferred Qualifications

- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 147,300.00 - 199,300.00 USD annually
USA, CA, Santa Clara - 147,300.00 - 199,300.00 USD annually
USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually