Delivery Operations Associate Manager

Skill required: Talent Development- Instruction Design - Learning Delivery Instruction
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • Talent Development Instruction Design • Deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. • • Bachelor s degree • • Minimum 8 plus years of experience in PMO or project coordination roles • • Proficient in ADO, Microsoft Project, Google Suite, Beeline, and MS Office (Excel, PowerPoint) • • Familiarity with communication tools such as Google Gamma and Google Newslette
What are we looking for? • • Detail orientation • • Written and verbal communication • • Preferred Qualifications: Project management certifications such as PMP or PRINCE2 • • Exposure to global delivery environments or multi-time-zone coordination • • Strong communication and stakeholder engagement skills • • High level of attention to detail and organizational effectiveness • • Ability to prioritize and multitask in a dynamic, deadline-driven environment. • • Analytical mindset with experience in handling large volumes of data and reporting • • Self-motivated, proactive, and able to work independently. • • Critical Thinking
Roles and Responsibilities: • • In this role you are required to do analysis and solve moderately complex problems • • May create innovative solutions, leveraging and, where needed, adapting existing methods and procedures. • • The person would require understanding of the strategic direction set by senior management as it relates to team goals. • • Primary upward interaction is with direct supervisor. • • May interact with peers and or management levels at a client and or within Accenture. • • Guidance would be provided when determining methods and procedures for new assignments. • • Decisions made by you will often impact the team in which they reside. • • Individuals would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture. • Please note that this role may require you to work in rotational shifts. • • Project Planning and Tools Administration • o Maintain and update Microsoft Project Plans and Azure DevOps (ADO) dashboards. • o Create and manage line items, demand plans, buckets, and baselines as per team requests. • o Manage PWA access requests and address tool-related queries. • • Onboarding and Offboarding Support • o Coordinate onboarding offboarding processes for internal and external resources. • o Collaborate with relevant teams to request and track hardware (e.g., Chromebooks, MacBooks, Windows machines) • o Support project leads and managers with onboarding documentation and process queries. • • Reporting and Governance • o Prepare and share fortnightly, monthly, and quarterly budget reports (budget vs. actuals, ETC) with PA leads. • o Track and send Customer Satisfaction Score (CSS) reminders for overdue items. • o Build QBR MBR decks using data extracted from ADO systems. • o Generate ad hoc reports to support project leadership or governance forums. • • Contractor Management (Ad hoc) • o Use Beeline tools for contractor onboarding and offboarding. • o Track Work Order (WO) end

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.