Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Network JD – Versa SDWAN
We are seeking a skilled and motivated Network Engineer with hands-on experience in enterprise networking and Versa Networks SD-WAN operations. The ideal candidate will be responsible for the design, deployment, monitoring, and day-to-day operational support of SD-WAN infrastructure. This role requires strong analytical abilities, a deep understanding of WAN technologies, and the capacity to troubleshoot complex network issues in a fast-paced environment.
Key Responsibilities:
Administer and manage Versa SD-WAN infrastructure including Versa Director, Versa Analytics, and branch CPE devices.
Configure and maintain SD-WAN policies, application steering rules, SLA profiles, and traffic shaping.
Manage overlay and Underlay connectivity and QoS policies.
Perform firmware upgrades, patch management, and lifecycle management for Versa SD-WAN nodes.
Troubleshoot SD-WAN performance degradation, link flapping, failover issues, and BGP/OSPF routing anomalies.
Support LAN/WAN infrastructure including routers, switches, and access points.
Serve as L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports.
Coordinate with cross-functional teams for network-impacting changes.

Technical Experience:
Versa SD-WAN: 3+ years of hands-on experience with Versa Director, Versa Analytics, and Versa OS.
Routing & Switching: Strong knowledge of BGP, OSPF, EIGRP, VLANs, STP, and QoS.
WAN Technologies: Proficiency in MPLS, Broadband, LTE/4G/5G, and IPSec/GRE tunnel management.
Comfortable with Cisco IOS/NX-OS, Juniper JunOS, or Versa OS command-line interfaces.
Good Operational Experience with all process knowledge.
Professional Attributes:
- Manage technical resources team.
- Strong verbal and written communication skills
- Able to work independently and take initiative.
- Proven workload management & Flexibility in 24/7 shifts
- Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.
Educational Qualification:
15 years of Full-time education
Experience Required: 8-10 years for Level 9, 10 + years for Level 8

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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