Role at a glance
- Salary
- Not Disclosed
- Location
- Cebu City
- Work arrangement
- On-site
- Employment
- Full-time
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About the role
Original posting provided by Accenture
As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:
Provide service Desk voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.
Utilize exceptional communication skills to keep our world-class systems running.
Interpret and design resolutions based on deep product knowledge.
Collaborate with cross-functional teams to ensure timely Resolution of client issues.
Professional & Technical Skills:
Required Skill: Expert Proficiency in service Desk voice support.
Additional Must to Have skills: Proficiency in English.
Strong understanding of IT Operations and support processes.
Experience with ticketing systems and remote support tools.
Ability to troubleshoot and resolve technical issues in a timely manner.
Additional Information:
The candidate should have 1 year of experience in Service Desk Voice Support.
the ideal candidate will possess a Strong educational background in Information technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About the company
Accenture
Large Enterprise
Accenture is a global professional services company that specializes in providing consulting, technology, and outsourcing services. With a diverse range of industries served, including financial services, healthcare, and telecommunications, Accenture leverages advanced technologies and data analytics to help organizations improve their performance and drive innovation. Committed to sustainable progress, the company emphasizes its dedication to inclusivity, digital transformation, and building a more sustainable future for its clients and communities. With a presence in over 120 countries, Accenture is known for its expertise in integrating cutting-edge solutions that address complex business challenges.