Payments - Client Service Account Manager - Associate

About the role

Make every client interaction count. You'll help clients run their businesses smoothly by delivering responsive, high-quality service and proactive solutions. We'll support your growth as you build deep product knowledge and strong client relationships. You'll collaborate across teams, improve processes, and help shape a best-in-class client experience.

What you'll do

• Own client service delivery for an assigned portfolio, acting as the primary point of contact across channels (phone, email, and in-person)
• Build trusted relationships with clients by setting a clear cadence, following through on commitments, and communicating proactively
• Identify recurring issues and themes, escalate when appropriate, and drive timely resolution for complex requests
• Partner with internal teams to coordinate solutions, remove blockers, and improve the overall client experience
• Apply strong risk awareness by following policies and procedures, documenting actions appropriately, and raising concerns promptly
• Learn treasury and transaction products quickly and use that knowledge to guide clients to effective service outcomes
• Investigate root causes of process inefficiencies and propose practical improvements to reduce friction and increase reliability
• Use data to create simple metrics and reporting that help track service quality, trends, and outcomes
• Manage competing priorities effectively while maintaining a high standard of service across all clients
• Contribute to team initiatives beyond your core portfolio and share knowledge to help peers succeed
• Mentor and support teammates by sharing best practices, templates, and insights from client patterns

Requirements

• At least 5 years of experience in client servicing and/or cash management experience within the financial services industry
• Ability to manage a portfolio of clients and deliver consistent, high-quality service across multiple concurrent needs
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely with clients and partners
• Fluency in Korean and English is required to interact with regional teams and clients in Korea
• Strong organizational skills, including the ability to prioritize, work under pressure, and meet tight deadlines
• Demonstrated ability to build credibility and influence across cross-functional partners, including senior stakeholders
• Ability to identify problems, assess impact, and drive issue resolution through collaboration and escalation when needed
• Ability to use data to create metrics and reporting that inform decisions and improve outcomes
• Proficiency with Microsoft Office (Excel, PowerPoint, Word)
• Demonstrated ownership mindset, including urgency, follow-through, and proactive communication
• Ability to work effectively both independently and as part of a team

Preferred qualifications

• Bachelor's degree or equivalent work experience
• Experience supporting treasury management, transaction banking, or complex client onboarding/service requests
• Experience supporting clients with multi-region or cross-border service needs
• Familiarity with process improvement methods (for example, Lean or Six Sigma) and applying them to service workflows
• Experience creating client-facing reporting or service performance dashboards
• Interest in mentoring, coaching, or leading small team initiatives to improve service delivery

Benefits

자세한 사항은 홈페이지 참조