System Development Engineer I, REALM

Our team (REALM) is seeking a System Development Engineer to join a team that integrates and manages innovative solutions that lead to improvements in ATS network. Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations.

Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. This team provides on-call support on a rotation basis schedule among the team members.

Your problem solving skills and solutions will benefit customers directly, ensuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA, ReactJS), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Transportation's network efficiency.
You will be part of 24x7 oncall rotation working on critical issues in Amazon transportation space.

About the team
REALM team operates mechanisms to increase the stability and performance of LMT and Middle Mile services, provides tools that reduce developer friction, and disseminate best practices to both LMT and MM engineering community. REALM is a hybrid engineering and program management organization focused on continuous improvement across several dimensions; including but not limited to Operational Excellence, Frontlining, Peak Readiness, Incident Management, Infrastructure Efficiency, Information Security, Compliance, etc. REALM team helps internal developers across LMT and MM teams, with programs and tools that are critical to development and maintenance of services.

Basic Qualifications

- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix

Preferred Qualifications

- Experience with CI/CD pipelines build processes
- Knowledge of distributed, multi-tiered systems, algorithms, and relational databases
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 99,100.00 - 160,000.00 USD annually