Customer Intelligence Expert - Junior/Mid/Senior

Join our AI Centre of Excellence in Poland, part of a global team of 9,000+ AI experts and data scientists. We partner with leading tech providers (AWS, GCP, Microsoft, Databricks, Snowflake, SAS) to build scalable data solutions that drive real business impact. 

• Configure leading campaign management tools (e.g., SAS Customer Intelligence, Pega Decision Hub, Salesforce Marketing Cloud, Adobe Journey Optimizer) for clients across diverse industries and later use them to develop and execute targeted marketing campaigns.
• Analyze customer data to uncover insights, identify trends, and support strategic decision-making for global client engagements.
• Perform data wrangling and transformation using SQL and ETL tools to ensure high-quality, actionable datasets.
• Leverage analytics platforms (e.g., Python, Databricks, SAS) to build models, segment audiences, and optimize campaign performance.
• Collaborate with cross-functional, global teams to align customer intelligence initiatives with client business objectives.
• Monitor and report on campaign performance, providing recommendations for continuous improvement tailored to international markets.
• Stay updated on industry trends and best practices in customer intelligence and marketing analytics to deliver cutting-edge solutions.

HERE’S WHAT YOU’LL NEED:

Education & Experience Requirements (Cumulative):

• 2-3 years of experience in customer intelligence, marketing analytics, or a related field.
• Hands-on experience with at least one leading campaign management tool (e.g., SAS CI, Salesforce Marketing Cloud, Adobe Journey Optimizer).
• Experience in analytics tools such as Python, Databricks, SAS, or similar platforms.
• Data wrangling skills with experience in SQL and ETL software (e.g., Informatica, Talend, or equivalent).
• Understanding customer segmentation, campaign optimization, and data-driven marketing strategies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with global teams and clients.
• Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field (preferred).
• If you do not fulfill all of the requirements above, but you are interested in the role – please send your application anyway – we may be able to find role fitting your experience and interests.

Nice to have:

• Experience with cloud-based data platforms (e.g., AWS, Azure, Google Cloud).
• Knowledge of data visualization tools (e.g., Tableau, Power BI).
• Familiarity with machine learning techniques for customer analytics.
• Experience working with international clients or in a global delivery model.

Working Conditions:

• Location: Our headquarters is in Warsaw, with an additional office in Kraków.
• Flexibility: While most of our work is delivered remotely, our consulting model - through Intelligent Consulting Hub Europe (ICH) - also involves on-site collaboration. You should be willing and able to travel to client locations across Europe (and occasionally beyond) for short or long-term engagements, depending on project needs.
• Hybrid Collaboration: We value in-person time for learning, relationship-building, and team collaboration. As an employer, we aim to be as flexible as possible to support your individual work-life balance and preferences.

WHAT WE OFFER:

🚀 Career Development

• Permanent employment contract
• Individual support from a dedicated People Lead
• Personalized professional development path
• Access to coaching sessions
• Extensive training package including:
  • Soft skills, technical, and language training
  • E-learning platforms
  • Gallup strengths assessment
  • GenAI training
  • Cloud certification programs

🧘 Well-being & Support

• Employee Assistance Program offering legal, financial, and psychological consultations
• Private medical care and life insurance coverage
• Access to the MyBenefit platform, including a wide range of products and services (e.g., Multisport card)

💼 Perks & Incentives

• Paid employee referral program
• Eligibility for quarterly dividends through the Employee Share Purchase Plan (for employees who own company shares)

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, colour, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy.

#LI-EU

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.