WW Head of Research Ops & Innovation, Amazon MGM Studios

Amazon MGM Studios is seeking a Head of Research Operations & Innovation to own first party customer research strategy and operations for content testing globally across 3 Studios - US/Global Series, US/Global Movies, and International Originals. This includes oversight of survey operations, vendor management, and strategic initiatives. We are looking for someone to raise the bar on Prime Video Customers’ experience with Amazon Preview, an internal panel of Prime Video Customers that provides first-party survey capability for Amazon MGM Studios. This leader will define how Amazon Preview delivers faster, more frictionless experiences for Prime Video customers and raise the bar on innovative survey strategies, tools, and methodologies. This includes strategic initiatives that automate and scale research activities while still delivering on local nuance and high-quality research.

The successful candidate will be an experienced people manager, highly skilled in consumer market research operations and analytics, with a deep understanding of the technical infrastructure needed to support a high volume of surveys, and a curious, resourceful problem solver who collaborates effectively with others. This role will reports into the Head of Studio Operations/Strategy.

Key job responsibilities
• Develop and drive a vision/roadmap for research operations globally, including innovation with technology, tools, and process changes
• Oversee a team that is responsible for survey programming, sampling, weighting, crosstab reporting
• Work closely with consumer insight leaders and other cross-functional teams to define and influence the long-term CI product roadmap.
• Create mechanisms for disseminating learnings throughout the CI teams.
• Drive Prime Video customer recruitment activities for our internal panels
• Oversee global panel administration, including the creation and management of operations dashboards, profile variables, member groups, communication templates, question templates, incentive strategies
• Partner with Procurement and Legal to negotiate and manage vendor relationships

Basic Qualifications

- 7+ years of managing teams experience
- Experience improving and creating new processes and structure to achieve goals
- Experience leading primary research studies across various methodologies: online quant surveys, focus groups, 1:1, ethnographies, online qual, mobile
- Experience in third party vendor/research partner management contract negotiation
- Experience communicating and presenting to senior leadership
- 10+ years of relevant work experience of cross-functional program management (in an operations or research discipline) at an entertainment studio
- Experience with relational databases and best standards for research reporting

Preferred Qualifications

- Experience with analytical tools and ability to dive deep into metrics and reporting
- 12+ years of applied research experience
- Experience on the research vendor side or within the research group of a media company
- Experience leading different types of viewer studies such as episode testing, dial testing, concept testing, series maintenance
- Knowledge of the television and media industry
- Experience with AI/ML technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 161,600.00 - 218,600.00 USD annually