Tech Delivery Subject Matter Expert

Join the Business & Technology Integration team and be part of the AMS - Living Systems project for El Puerto de Liverpool, one of Mexico’s leading retail and commercial organizations.

In this role, you will help drive technology innovation, operational excellence, and business transformation while working closely with key stakeholders in a dynamic and fast-paced environment.

Responsibilities

As a Technology Delivery Subject Matter Expert, you will serve as a trusted advisor and technical leader, driving innovative delivery practices and helping shape strategic technology solutions for both Accenture and our client. Leveraging your deep technical expertise, business acumen, and strong communication skills, you will collaborate directly with client stakeholders to understand business needs, define solutions, and deliver transformational outcomes.

You will be expected to provide thought leadership, influence strategic decisions, and guide delivery teams to achieve high-quality results while ensuring alignment with business objectives and industry best practices.

Key responsibilities include:

• Drive innovation across delivery engagements by introducing emerging technologies, methodologies, and best practices.
• Act as a trusted advisor to client stakeholders, translating complex business requirements into scalable technology solutions.
• Lead and influence delivery teams to ensure consistent execution, quality, and operational excellence.
• Shape delivery strategies that improve efficiency, optimize outcomes, and maximize business value.
• Communicate complex technical concepts effectively to both technical and non-technical audiences.
• Identify opportunities to leverage new technologies and integrate them into client roadmaps to accelerate business transformation.
• Champion continuous improvement initiatives that enhance service delivery performance and client satisfaction.
• Collaborate across multiple teams and stakeholders to resolve complex challenges and drive successful project outcomes.
• Provide expert guidance and mentorship while supporting key delivery and business decisions.

Preferred Skills

• Master-level proficiency in Technological Innovation.
• Strong expertise in Accenture Delivery Methods (ADM), Service Delivery, and Delivery Excellence.
• Proven ability to influence stakeholders and lead strategic discussions across multiple levels of the organization.
• Excellent problem-solving, communication, and leadership skills.

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Minimum of 8 years of experience in technology delivery, application management services (AMS), systems integration, or large-scale IT transformation programs.
• Proven experience leading cross-functional teams and managing complex technology delivery engagements.
• Demonstrated expertise in Service Delivery, IT Operations, and Delivery Management.
• Experience working directly with clients, gathering business requirements, and translating them into technology solutions.
• Advanced stakeholder management and communication skills with the ability to influence decision-making at multiple organizational levels.
• Experience driving continuous improvement initiatives and operational excellence programs.

Preferred Qualifications

• Deep knowledge of Accenture Delivery Methods (ADM) or similar delivery frameworks.
• Experience in retail industry projects, ERP ecosystems, or large enterprise environments.
• Strong understanding of emerging technologies, digital transformation, automation, cloud solutions, and innovation practices.
• Ability to identify technology trends and translate them into business value and strategic recommendations.
• Experience managing multiple priorities and delivery workstreams in fast-paced environments.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Proven ability to mentor delivery teams and provide technical leadership.
• Experience working within global delivery models and collaborating with geographically distributed teams.

Professional Skills

• Exceptional leadership and influencing skills.
• Strong client-facing consulting and advisory capabilities.
• Excellent verbal and written communication skills.
• Ability to present complex technical concepts to both technical and non-technical audiences.
• Strong collaboration and relationship-building skills.
• Results-oriented mindset with a focus on quality, innovation, and client satisfaction.

Nice to Have

• ITIL, PMP, Scrum Master, Agile, SAFe, or similar certifications.
• Experience leading AMS engagements supporting critical business applications.
• Experience defining and implementing delivery governance and service excellence frameworks.
• Exposure to retail technology platforms and omnichannel business processes.