Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Service Integration and Management (SIAM)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring continuous service availability. The position demands collaboration with different teams to maintain system integrity and swiftly resolve disruptions that could impact business operations, fostering a proactive environment to support critical infrastructure.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate cross-functional efforts to streamline service integration and enhance operational efficiency.
- Mentor junior team members to support their professional growth and improve overall team performance.
- Continuously evaluate and improve service management processes to align with organizational goals.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Integration and Management (SIAM).
- Strong knowledge of service management frameworks and best practices related to multi-vendor environments.
- Experience in incident, problem, and change management within complex IT service ecosystems.
- Ability to analyze and troubleshoot issues spanning multiple service providers and technology platforms.
- Excellent communication skills to facilitate collaboration between diverse teams and stakeholders.

Additional Information:
- The candidate should have minimum 7 years of experience in Service Integration and Management (SIAM).
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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