Patient Services Coordinator

Work Schedule

Environmental Conditions

Job Description

Provides lead administrative support to the research sites, executing and ensuring completion of all activities of the team by coordinating and assisting patients and visitors visiting the site. Acts as the first line contact for patients and visitors. Ensures high standards of service and an outstanding patient experience in relation to communication, information and engagement with patients.

Coordinates, oversees and provides direction for the completion of administrative functions on assigned trials.
• Welcomes patients and all visitors upon arrival at the site.
• Completes data entry and visit completion information and manage the diary system, ensuring data is accurate and up to date at all times.
• Schedules patients for follow-up visits, external appointments, transport, etc.
• Conducts reminder telephone calls to patients to confirm visits.
• Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.
• May collect medical history information for potential patients, liaising with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol.
• Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing.
• Assists with the collection of patient SDV from local medical professional.
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
• Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments.
• May provide support in the Pharmacy in all areas of drug administration. Assists with deliveries, checking stock and monitoring inventory of the dispensary. Assists with collating files, counting IP returns and ensuring compliance to company SOPs and COPs.
• May assist with the education, evaluation, treatment and follow-up of sleep disorders for clinic patients. Performs comprehensive sleep testing and analysis on clinic patients per study protocol.
• Completes reimbursements of patient study expenses and payments
• Collaborates with other site functions to provide accurate and streamline processes and participate in best practice/process improvement initiatives
Accelerated Enrollment Solutions is a business unit of Pharmaceutical Product Development, LLC, a Delaware limited liability company (“PPD”),
collectively made up of Acurian, Inc. and Synexus, each a subsidiary of PPD.
ensuring standardized approach.
• Ensures compliance with company quality framework, regulatory (GCP) legislation, guidelines and international standards (Global/Local COPS & SOPS).

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Applies acquired job skills and company policies and procedures to complete assigned tasks.

Normally follows established procedures on routine work, requires instructions only on new assignments.

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Technical positions may require a certificate
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

• Good understanding of Good Clinical Practices (GCP), with ability to learn and maintain a good working knowledge of FDA regulations and company/client SOPs and WPDs
• Solid organizational skills and flexibility to manage workload and meet changing timelines
• Firm attention to detail to ensure accuracy and efficiency in data entry
• Solid interpersonal/customer service skills, positive attitude, and good oral and written communication
• Capable of working in a team or independently
• Solid English language and grammar skills
• Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and basic understanding of clinical trial database systems
• Good analytical and data management skills to effectively analyze data/systems to ensure accuracy and efficiency
• BLS or CPR certification
• Ability to multi-task and ability to have oversight over a few studies with a number of participants simultaneously
• Strong attention to detail
• Working knowledge of medical terminology is an advantage