Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Overview:
Mastercard is a technology company in the Global Payments Industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, travelling, running a business and managing finances – easier, more secure and more efficient for everyone.
MasterCard is seeking talented individuals to join our Digital team in Pune, India. MasterCard is researching and developing the next generation of products and services to enable consumers to securely, efficiently, and intelligently conduct transactions regardless of channel.
Whether through traditional retail, mobile, or e-commerce, MasterCard innovation is leading the digital convergence of traditional and emerging payments technologies across a wide variety of new devices and services.

About the role:
Technical Program Managers at Mastercard interact with product managers, software development managers, developers, and senior leaders across partner teams in the organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, and analytical. You are expected to be detail-oriented, with a desire to learn technical products and possess excellent problem-solving skills. As a Technical Program Manager Analyst II at Mastercard, you are expected to perform the following general responsibilities:

• Drive the planning, execution, and delivery related to a known technology, product, or program with your assigned team(s) with little assistance
• Oversee the end-to-end delivery of strategic initiatives assigned to the team by reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
• Conduct ceremonies on initiatives that cut across products, teams or technologies
• Organize and accelerate activities across a team or multiple teams, aligning the focus and priorities in alignment with the larger program strategy
• Conduct meaningful retrospectives with your team(s) to find, recommend, and implement improvements for the team(s) to take to improve efficiency
• Identify and look for ways to improve, streamline, and/or eliminate excess processes within the team(s) you work with, as well as the larger program
• Collaborate with engineering managers to secure resources/people, scope efforts, set priorities and establish delivery milestones
• Drive the sequencing of the work so that execution can be optimized
• Identify blocking issues and manage their resolution, including managing dependencies across other teams or programs
• Manage communications from and to the team(s), and may be the first point of contact for the team
• Run effective meetings
• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations to both the team as well as engineering managers
• Maintain good working relationships with engineers, managers, and peers

Experience:

• A Bachelor’s degree in Project Management, Engineering, Computer Science, or related discipline is preferred
• PMP and/or Agile (SAFe) certifications desired but not required.
• General knowledge or experience in IT operations and IT Service Management (ITSM) tools is preferred
• Experience leading initiatives that drive enterprise change through the deployment and adoption of process changes, tools, and technology.
• Proven ability to develop task plans, manage time effectively across multiple simultaneous project activities, and meet target deadlines
• Excellent communication skills (written and verbal), including presentation skills as well as the ability to clearly articulate process improvement solutions.
• Experience supporting senior level engagements, i.e., boards, committees and/or working groups.
• A collaborative mindset with the ability to work in team environment, but also self-motivated to produce results with minimal direction
• Ability to coordinate/communicate with engineers, technicians, and management to produce high-quality documentation
• Analytical, investigative, and problem-solving skills
• Proficiency in Microsoft Excel, Word, PowerPoint, Teams
• Experience with Tableau, Domo, or other comparable business intelligence tools a plus, but not required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.