Manager, HR Workforce Administration and Data Management

Develops strong understanding of business structure requirements to support execution of solutions for managing restructures and other organization changes, including reductions that lead to separations from the company and leads a team of professionals in executing these activities. This includes managing and executing complex employee lifecycle scenarios, such as LOA transitions and severance events, in accordance with defined policies, regulatory requirements, and operational standards, and escalating exceptions as needed.

• Support delivery of efficient, accurate, and high-quality customer interactions in line with defined service standards, including reviewing case quality and providing day-to-day coaching and feedback to team members to drive consistent execution.
• Execute employee data movements and status changes in accordance with country/locale regulatory requirements and defined policies, perform coordinate activities to meet required timelines for payroll and documentation outputs, in line with defined service levels, and escalating exceptions or uncertainties as needed.
• Execute and support leave of absence (LOA) processes, including tracking employee leave status, coordinating with payroll and benefits, and maintaining accurate system updates and documentation in accordance with defined policies and local requirements, while providing day-to-day guidance and coaching to team members, and managing complex markets or high-risk LOA cases within defined guidelines, escalating exceptions as needed.
• Supports the execution of severance calculations in accordance with defined policies and local legal/regulatory requirements, coordinates preparation of separation documentation, and provides day-to-day guidance to team members on case handling, escalating complex or non-standard cases as needed.
• Maintain high standards of data accuracy in Workday by following defined data management and governance practices, including performing system audits to support legal and regulatory compliance, and providing guidance to team members to ensure consistent execution of data standards.
• Manage sensitive worker data updates via efficient manual processes or controlled mass uploads (e.g. Workday EIB), providing guidance to team members on handling high-risk transactions.
• Perform root cause analysis on issues, document and escalate findings with recommendations for review and direction, and support process improvement initiatives.
• Perform system data extracts and testing to validate data accuracy and alignment with defined global standards
• Collaborate with colleagues in other regions to support the application of defined global standards in HCM structure management.
• Identify process gaps and provide input into process improvement initiatives
• Support execution of change initiatives and follow defined processes and communication plans
• Coordinate team activities and provide day-to-day guidance on case handling, managing allocation of work and supporting appropriate prioritisation and triaging of cases.
• Act as the first-level escalation point, escalating high-risk cases to management as needed, and independently managing non-standard cases within defined guidelines.
• Support project management activities of organizational change, by tracking actions and updates for projects
• Participate in and support delivery of scheduled and ad hoc training, including sharing and delivering knowledge to team members to improve process acumen, and apply learnings in execution of their role

Must have experiences:

• A positive customer service mindset and strong business acumen.
• Hands-on, end-to-end experience in Absence (Leave of Absence) and Time Tracking processes, including case handling, system transactions, payroll/benefits coordination, and compliance with local regulations across one or more markets
• Strong HCM and Workday experience in in a global shared service environment
• Strong leadership and coaching skills and able to engage and motivate team members.
• Proven track of using sound judgment when assessing requirements, in order to identify the right solution to meet business needs
• Proven track record in analysing data and performance metrics, root cause analysis and the ability to successfully manage and delegate multiple competing tasks and priorities
• Strong communicator, able to interact with multiple levels within the organization; Proven track record of ability to build networking with various stakeholders
• Excellent presentation skills in writing and verbally, for complex information in a clear and structured way
• Have worked in a rapid, fast-moving environment, which is both complex and changing and in a multi-cultural/multi-country work environment
• Experience in project management, the proven ability to play a lead role in delivering a mid-large project(s), working to timelines and being resilient under pressure
• Demonstrated continuous improvement mindset
• Minimum of 7 years of human resources operational experience, with minimum of 1 years’ experience in supervisory or team lead position
• Bachelor's degree from an accredited university/college specialized in HR or recognized HR Certification
• Experience working within an HR Shared Services delivery model
• Working knowledge of HR and customer service software applications (i.e., Workday, SAP, ServiceNow, Automation/Robotics, Gen AI, knowledge management)