Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Facilitate communication between stakeholders to ensure alignment on system support priorities.
-Install, configure, and upgrade Oracle databases (standalone and clustered) on Linux/Unix/Windows platforms.
-Apply patches and perform database version upgrades and migrations.
-Manage Oracle Grid Infrastructure, ASM, and listener configurations.
-Monitor system performance using AWR, ASH, OEM, and SQL Trace.
-Tune SQL queries, indexes, and PL/SQL procedures.
-Proactively resolve bottlenecks and optimize resource utilization (CPU, memory, I/O).
-Implement and manage RMAN-based backup and recovery strategies.
-Configure and monitor Oracle Data Guard for high availability and disaster recovery.
-Conduct database restores and participate in DR drills
-Deploy and manage Oracle databases in cloud environments such as Oracle Cloud Infrastructure (OCI- DB Systems, Autonomous DB
& AWS RDS for Oracle, Azure Oracle DB Services
-Support hybrid configurations and data replication between cloud and on-prem systems.
-Configure data encryption (TDE), auditing, and fine-grained access control (FGAC).
-Manage user access, privileges, roles, and authentication integration (LDAP, Kerberos).
-Ensure compliance with internal policies and regulatory standards (e.g., GDPR, HIPAA).
-Automate maintenance tasks using PL/SQL, Shell scripting, or Python.
-Create monitoring and alerting scripts for early issue detection.
-Use Oracle Enterprise Manager (OEM/Cloud Control) and third-party tools for monitoring.
-Maintain documentation of architecture, processes, change logs, and disaster recovery plans.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
- Good To Have Skills: Experience with AWS Administration, Microsoft Azure IaaS.
-Need to have Oracle Versions skill in Oracle 11g, 12c, 18c, 19c, 21c
-Need to have Cloud Platforms skill in OCI (Oracle Cloud Infrastructure), AWS RDS, Azure Oracle DB Services
-Need to have Monitoring Tools skill in OEM (Enterprise Manager), Toad, SQL Developer, Nagios, SolarWinds
-Need to have Backup Tools skill in RMAN, NetBackup, Commvault, Data Domain (integration)
-Need to have Scripting & Automation skill in Bash, Shell, Python, PL/SQL
--Need to have certification in Oracle Certified Professional (OCP) – Oracle Database Administration
,Oracle Cloud Infrastructure (OCI) Architect / DBA Associate, AWS or Azure Database Certifications (for hybrid environments) & ITIL Foundation (for process-based environments).

Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Database Administration (DBA).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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