HR Service Delivery Analyst

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Acts as a Subject Matter Expert within HR Operations, performing critical transactions, real time quality checks, and quality audits. Serves as a key quality and compliance resource between the client and operations team, ensuring adherence to processes, maintaining quality standards, resolving issues, and safeguarding client expectations and operational integrity. • Strong attention to detail, analytical thinking, • 4 to 6 years of Human Resource Operations experience with strong HR process knowledge. • Hands on experience using workflow management tools such as Oracle. • Experience working with onshore stakeholders and clients with excellent verbal and written English communication skills. • Proficiency in Microsoft Office applications. • Strong knowledge of data privacy, confidentiality, security, and compliance requirements. • Manage transaction queues by prioritizing workload and ensuring efficient service delivery. • Facilitate team huddles to communicate process updates, best practices, performance insights, and improvement opportunities. • Prepare and maintain Minutes of Meeting documenting key discussions, action items, owners, and follow up actions to ensure accountability and closure.Any Graduate or Postgraduate
What are we looking for? • Maintain, validate, and update process documentation in line with client and Accenture standards. • Conduct root cause analysis, implement corrective and preventive actions, and support continuous process improvement initiatives. • Ensure audit readiness, maintain required documentation, and support internal and client audits. • Maintain process dashboards, visual management tools, and performance reporting using Excel, Power BI, and AI tools where applicable. • Drive proactive problem solving and continuous improvement aligned with quality, compliance, and operational objectives.
Roles and Responsibilities: • Understand, analyze, and execute client processes in line with GWI, localization, and template based procedures to ensure consistent and accurate delivery. • Manage process related queries and provide guidance while maintaining professional and high quality communication. • Ensure data security, confidentiality, and compliance with data protection standards and audit requirements. • Process HR transactions in HR1S and manage Oracle Helpdesk requests accurately and within agreed timelines. • Review and validate all completed work to ensure error free processing and client satisfaction. • Extract, analyze, and deliver reports that support accurate data management and business decision making. • Maintain strong knowledge of operational metrics including SLA and KPI and ensure performance targets are consistently achieved. • Complete tasks within defined timelines while maintaining productivity and quality standards. • Communicate effectively with requestors, stakeholders, counterparts, and team members to ensure accurate information exchange and issue resolution. • Ensure compliance with standard operating procedures, quality standards, GWI documents, localization guides, and process templates. • Escalate complex issues promptly and seek guidance to ensure effective resolution. • Follow established processes, tools, checklists, and templates to maintain consistency, accuracy, and efficiency. • Identify and implement process improvement opportunities to enhance efficiency, reduce errors, and strengthen controls. • Foster teamwork, collaboration, knowledge sharing, and active participation in team discussions and audits. • Manage business as usual activities with strong attention to detail and quality focus. • Apply feedback from supervisors and subject matter experts to improve operational effectiveness and accuracy. • Complete all mandatory client and Accenture training programs and participate in continuous learning

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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