Italian Speaking Senior Customer Service Representative – Dispatch

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.                     

How will you make an impact?

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As a Senior Customer Representative you will be part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is an excellent phenomenal fit for people who enjoy working in an international setting, whereby a wide range of administrative tasks are fulfilled. Based at our brand-new Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service in a high-volume diverse office environment.

What we offer?

• At Thermo Fisher, your work will have real-world impact, and you’ll find support in achieving your career goals
• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued.
• Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.
• If you join, you could include yourself into our encouraging social communities and networks.
• Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model.

What will you do?

•  Act as FPOC (First Point of Contact) for our customer via e-mail (85%) and phone (15%)
• Create and assign tickets in the ticketing systems (C4S).
• Decide on correct path forward to address customer needs.
• Taking part in Request for Quotation process.
• Document all required info as per instructions.
• Manage the process for raised inquiries and complaints to resolution.
• Maintain customer databases.
• Create and maintain equipment record.
• Assess the need for change and implement in order to increase productivity.
• Build strong collaboration with internal departments and different collaborators

How will you get here?

• 1+ years’ customer service experience is preferred
• Requires a high school graduate, a bachelor’s degree is preferred
• Proficiency of Italian and English Languages both written and verbal. Any other European language knowledge is an advantage
• Proficient Microsoft Office user
• Strong written and verbal communication skills
• Good problem-solving skill and result oriented demeanor
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize optimally

At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.

Please also join to our Talent community and get more information about the great opportunities in the future.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.