WWRR Sustainability Lead, WorldWide Returns & Recommerce

Every year, over a billion returns flow through Amazon's Worldwide Returns & ReCommerce (WWRR) network — each one a moment where Amazon can either compound waste or turn it into opportunity. This role is a steward of that environmental impact: the person who ensures that scale becomes a force for sustainability rather than a liability. You will have direct influence over the carbon footprint, waste diversion, packaging, and public sustainability story of one of the largest reverse-logistics operations in the world.

WWRR's sustainability program spans three verticals — carbon, inventory waste, and non-inventory waste — plus packaging and sustainability messaging, and this role is the single-threaded owner across all of them. You will directly own the Carbon vertical (carbon intensity glidepath, building decarbonization funding strategy, and carbon reporting/forecasting) and the Sustainability Messaging workstream (ensuring the environmental claims WWRR makes about ReCommerce, Resale, and returns programs are substantiated and compliant). You will orchestrate the Inventory Waste Reduction and Packaging workstreams across their program owners, and author the quarterly WWRR Sustainability QBR end to end, driving it through stakeholder, Director and VP reviews. You will partner internally with ReCommerce and Returns Transportation, and externally with WW Sustainability (WWS), WW Ops Sustainability (WWOS), Global Procurement, and Amazon's building and science sustainability teams. This is a high-visibility role with direct input into annual planning (OP1/OP2) and regular VP-level reviews — few positions at Amazon give one person this much leverage over the environmental outcome of a billion-plus customer moments a year.

Key job responsibilities
- Own the WWRR Sustainability program end to end: set strategy and annual/multi-year goals across Carbon, Inventory Waste, Non-Inventory Waste, Packaging, and Sustainability Messaging, and own the associated goals in Kingpin.
- Own the Carbon vertical directly: manage the WWRR carbon intensity (CI) glidepath and footprint reporting, drive the building decarbonization funding strategy (e.g., low-carbon materials and next-gen building templates via OP1/OP2), and partner with WWS and WWOS on carbon attribution and long-range glidepath alignment.
- Own Sustainability Messaging directly: define WWRR's approach to substantiated environmental claims for Resale, ReCommerce, and returns programs (e.g., green-claim frameworks, Lifecycle Assessments, displacement-rate substantiation), working with WWS Science and Sustainability Legal to meet FTC Green Guides and ISO claim standards; partner with PR and Industry Relations on external positioning and conference strategy.
- Drive Inventory Waste Reduction, Diversion, and Circularity in partnership with ReCommerce and upstream teams: reduce the share of inventory routed to recycle, improve the Waste Diversion Rate, and scale circular initiatives (e.g., textiles, electronics, and other recovered-material streams).
- Drive Packaging waste reduction with ReCommerce and packaging product teams: right-sizing/overboxing reduction at grading, returns-packaging journey mapping, and plastic/paper bag reduction pilots.
- Coordinate Non-Inventory (operational) Waste reduction and diversion across ReLo Operations, including reusables and recycling-stream compliance programs.
- Own the quarterly WWRR Sustainability QBR as single-threaded owner: coordinate inputs from a matrixed set of contributors across ReCommerce, Returns Transportation, ReLo Ops, and Planning; author the Carbon and Messaging sections; and manage the workback schedule to VP review.
- Translate sustainability performance into the financial and carbon language leadership uses, and prepare narratives and metrics for QBRs, MBRs, and goal reviews.

About the team
Worldwide Returns & ReCommerce (WWRR) owns the end-to-end economics and customer experience of everything that comes back to Amazon, from returns and reverse logistics through recovery, resale, and responsible disposition. Sustainability is core to how we operate: reducing the carbon footprint of returns transportation and buildings, keeping unsellable inventory out of landfill through diversion and circular programs, cutting packaging and operational waste, and giving customers accurate, substantiated information about the sustainability of ReCommerce. You will sit at the center of this mission as the single-threaded owner of WWRR sustainability, working across ReCommerce and Returns Transportation internally and with Amazon's worldwide sustainability, procurement, and science organizations externally, with visibility all the way to the VP level.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- Experience in sustainability, carbon/decarbonization, waste reduction, circular economy, or environmental program management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually