Sr. Customer Solutions Manager, AGS-APJ-Korea-CSM

About the role

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 product and services globally. Millions of customers—including the fastest-growing companies, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

What you'll do

• Lead cloud transformation programs across technical, operational, organizational, and educational initiatives spanning IT teams and business units
• Act as the single-threaded leader for Migrations and Strategic Initiative
• Maintain comprehensive knowledge of existing and emerging cloud computing technologies to identify customer opportunities
• Accelerate customer adoption through education and enablement
• Collaborate with customers to identify and prioritize strategic initiatives
• Contribute to the evolution of the Customer Solutions Management function by defining and implementing new processes, methodologies, and tools
• Manage time effectively while coordinating Customer, AWS, and Partner teams to accelerate the customer's cloud journey
• Serve as a thought leader by sharing best practices across Amazon organizations, mentoring junior CSMs, and influencing industry trends

Requirements

• 8+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Benefits

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