Role at a glance
- Salary
- Not Disclosed
- Location
- 센터필드 서관 12층), Seoul, South Korea
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- 5+ years
- Education
- Bachelor's
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Qualifications
Required
- Business level Korean and English, verbal and written
- 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
- 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role
- Bachelor's degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
Preferred
- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Knowledge of ITIL/Lean Processes
- Ability to work in ambiguous environments
- Demonstrated critical thinking and logical problem solving skills
- Experience driving collaborative projects from conception to delivery
- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making
About the role
Original posting provided by 아마존(Amazon)
About the role
Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.
What you'll do
• Drive the resolution of large scale customer impacting incidents as part of a team rotation
• Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams
• Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads
• Contribute to Problem Records for customers
• Conduct continuous real-time proactive monitoring of customer metrics
• Prioritize, manage, and own emerging and developing customer issues from start to finish
• Monitor and manage communications during high impact events via relevant channels
• Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
• Lead projects and teams to drive operational improvements
• Create and review documentation; design/influence new standard operating procedures
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Mentor peers in your areas of technical and operational strength
• Perform other duties as required by the organization
Requirements
• Business level Korean and English, verbal and written
• 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
• 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role
• Bachelor's degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
Preferred qualifications
• Industry specific accredited certification(s) such as the AWS Associate level certifications
• Knowledge of ITIL/Lean Processes
• Ability to work in ambiguous environments
• Demonstrated critical thinking and logical problem solving skills
• Experience driving collaborative projects from conception to delivery
• Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
• Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making
Benefits
자세한 사항은 홈페이지 참조
About the company
아마존(Amazon)
독보적인 물류 자동화 인프라와 클라우드 컴퓨팅 기술을 결합하여 고객 중심의 초연결 커머스 생태계를 구축한 글로벌 테크 기업입니다. 이커머스 효율화와 AWS를 통한 IT 인프라 공급에 주력하며, 전 세계 물류와 디지털 서비스의 접근성을 혁신적으로 높이는 데 기여하고 있습니다.