Role at a glance
- Job function
-
Accounting, Tax & Corporate Finance Accounting
- Salary
- Not Disclosed
- Location
- Pune Maharashtra India
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- 2-4 years of relevant experience
- Education
- Bachelor’s degree/University degree or equivalent experience
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We’ll check it against the original posting.
Role Summary
The Ops Sup Specialist provides operations support within Citi’s Operations - Core team, with a focus on credit card settlements, General Ledger reconciliation, and resolution of operational issues. The role supports day-to-day operations, process improvement, team performance, and accurate financial entries across a diverse array of products and services.
What You'll Do
- Validate credit card-related settlements and perform journals to balance the General ledgers
- Reconcile and resolve General Ledger outages and supervise escalated issues
- Recommend new work procedures to help streamline operations
- Conduct training and monitor the quality and quantity of team activity
- Communicate productivity, quality, availability, and MIS indicators to management
- Assist with ongoing Lean and process improvement project
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Proficient in Microsoft Office; ability to work unsupervised and apply problem solve capabilities; demonstrated analytical skills and mathematical knowledge; clear and concise written and verbal communication skills; ability to work occasional weekends to support COB testing
Required
- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Ability to work unsupervised and apply problem solve capabilities
- Demonstrated analytical skills and mathematical knowledge
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work occasional weekends to support COB testing
Original job description
Content provided by the employer
Original job description
Content provided by the employer
The Ops Sup Specialist is an entry level position responsible for providing operations support services, including but not limited to; Reconciliation and Resolution of General Ledger outages and escalate issues in coordination with the Operations - Core Team. The overall objective of this role is to ensure seamless delivery of day-to-day operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Validation of credit card related settlements and performing journals to balance the General ledgers. Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi’s clients
- Recommending new work procedures to help streamline operations
- Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications
- Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Analyze operations information and make evaluative judgements to solve problems Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Support expansive and diverse array of products and services
- Assist with ongoing Lean and process improvement project
- Resolve complex problems based on best practice/precedence, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications:
- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Ability to work unsupervised and apply problem solve capabilities
- Ability to work occasional weekends to support COB testing
- Demonstrated analytical skills and mathematical knowledge
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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About the company
Citi
Large Enterprise
Citi is a global financial services corporation that offers a wide range of financial products and services, including consumer banking, credit, investment banking, and wealth management. With a presence in nearly 100 countries, Citi serves millions of customers, from individuals and small businesses to large corporations and governments. The company is dedicated to innovation and sustainability, actively working to support economic growth while addressing environmental and social challenges. Citi’s commitment to providing exceptional service and fostering diverse talent makes it a prominent choice for students aspiring to build a career in finance and banking.