Role at a glance
- Job function
-
Product, Strategy & Operations Management Consulting
- Salary
- Not Disclosed
- Location
- London, United Kingdom
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- Experience in process excellence, process redesign, or management consulting
- Education
- Bachelor's Degree or equivalent
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Role Summary
This role defines and governs process transformation methodology for an industry or function, including future-state process design, operating model changes, AI integration, and AX Design. The role leads client facilitation, oversees process quality and delivery standards, develops team members, and coordinates process design with technology and delivery partners.
What You'll Do
- Define and govern the process redesign standard across engagements.
- Embed AI into future-state client design and workstream delivery, including strategic agent creation.
- Determine discovery workshop, recommendation presentation, approval governance, benchmarking, and transformation roadmap methodologies.
- Manage client discovery workshops, recommendation presentations, and day-to-day relationship management.
- Approve final process designs before client delivery.
- Manage and develop direct reports and connect with technology and delivery partners on joint deliverables.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Experience in process excellence, process redesign, or management consulting; deep industry expertise in at least one domain; experience managing and developing team members in a consulting environment; experience building, evaluating, and scaling AI-enabled solutions into client work; experience facilitating client workshops and presenting to senior leadership; strong executive communication and facilitation skills.
Required
- Experience in process excellence, process redesign, or management consulting
- Deep industry expertise in at least one domain
- Experience managing and developing team members in a consulting environment
- Proven track of building, evaluating, and scaling AI-enabled solutions into client work
- Previously been facilitating client workshops and presenting to senior leadership
- Strong executive communication and facilitation skills
Preferred
- Demonstrated ability to define and govern team methodology across a portfolio of client engagements
- Familiarity with process mining, digital twin, or AI-assisted design tools for process validation
- Experience contributing to business development, leadership proposal and facilitating client workshops
- Demonstrated ability to embed AI Design into team delivery standards
- Understand AI partner ecosystem and help clients navigate complex technology choices
Original job description
Content provided by the employer
Original job description
Content provided by the employer
You define how process transformation work gets done within your industry or function — setting the methodology, governing quality, and making sure every engagement reflects deep domain expertise as well as the right delivery standard. You manage and develop your team, coach senior specialists on what good looks like in your domain, and connect with technology and delivery partners to make sure the process and platform work fit together.
You've made AX Design, the intersection of human, agent, and process part of the team's methodology — you've worked out how to apply it in your domain context, and you coach your team on what human+AI agent experience design looks like in practice.
THE WORK
Embed AI into future state design for clients as well as in ways of working for your full workstream using the appropriate AI tools and creating agents strategically to aid in deliverable creation.
Define the process redesign standard for your industry or function — the method the team uses to assess domain forces, specify future-state processes, integrate AI, and design operating model changes — and govern its application across all engagements in your area.
Determine the client facilitation approach: discovery workshop methodology, recommendation presentation standards, and approval governance.
Define the benchmarking and transformation roadmap methodology the team applies.
Determine how domain expertise and functional playbook methodology are applied consistently across the team's portfolio of engagements.
Manage client stakeholder facilitation activities — discovery workshops, recommendation presentations, and day-to-day relationship management.
Approve final process designs before client delivery.
Manage and develop direct reports; coach senior specialists on process redesign, domain application, and senior leadership presentation.
Connect with technology and delivery partners to make sure process design and platform work fit together on joint deliverables.
Define how AX Design is embedded in the team's domain methodology — establishing the standard for how AI agent experiences are specified, reviewed, and validated within process transformation deliverables across all engagements.
#LI-EU
EDUCATION
Bachelor's Degree or equivalent
BASIC (REQUIRED) QUALIFICATION
Experience in process excellence, process redesign, or management consulting
Deep industry expertise in at least one domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources), with the ability to apply it to transformation methodology design
Experience managing and developing team members in a consulting environment
Proven track of building, evaluating, and scaling AI-enabled solutions into client work with the ability to explain how AI addresses business problems
Previously been facilitating client workshops and presenting to senior leadership
Strong executive communication and facilitation skills
PREFERRED QUALIFICATION
Demonstrated ability to define and govern team methodology across a portfolio of client engagements
Familiarity with process mining, digital twin, or AI-assisted design tools for process validation
Experience contributing to business development, leadership proposal and facilitating client workshops
Demonstrated ability to embed AI Design into team delivery standards — governing how AI agent experiences are specified and validated across process transformation engagements
Understand AI partner ecosystem and help clients navigate complex technology choices
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About the company
Accenture
Large Enterprise
Accenture is a global professional services company that specializes in providing consulting, technology, and outsourcing services. With a diverse range of industries served, including financial services, healthcare, and telecommunications, Accenture leverages advanced technologies and data analytics to help organizations improve their performance and drive innovation. Committed to sustainable progress, the company emphasizes its dedication to inclusivity, digital transformation, and building a more sustainable future for its clients and communities. With a presence in over 120 countries, Accenture is known for its expertise in integrating cutting-edge solutions that address complex business challenges.