Role at a glance
- Salary
- Not yet verified Check the description for pay details; an amount or pay period has not been verified.
- Location
- Nashville, Tennessee, United States
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- Basic Qualifications - 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience - 1+ years of customer service or back-office roles in corporate environments experience - High school or equivalent diploma - Work 40 hours/week, and overtime as required - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Are 18 years of age or older - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation Preferred Qualifications - Experience in logistics, or experience in an operational role
- Education
- High school or equivalent diploma
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Role Summary
The Transportation Specialist resolves payment disputes related to freight movements for carrier partners in Amazon’s North American fulfillment network. The role uses case investigation, data analysis, and partner communication to resolve issues and improve transportation processes.
What You'll Do
- Investigate and resolve Trip Status payment disputes, ensuring compliance with Amazon policies and SLAs.
- Prioritize and manage multiple cases while meeting daily resolution goals.
- Retrieve and analyze data using Excel, Access, SQL, or other data management systems to support dispute resolution.
- Identify root causes of defects and drive process improvements.
- Communicate findings to carriers and internal stakeholders, and escalate data discrepancies or problems to relevant teams.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Required
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- 1+ years of customer service or back-office roles in corporate environments experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation
Preferred
- Experience in logistics, or experience in an operational role
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Amazon is building the earth’s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon’s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team resolves payment issues related to daily freight movements into and out of our North American fulfillment network. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon’s portfolio.
The Payment Disputes Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
The person in this position will pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.
Key job responsibilities
• Continual, tactical communication with external customers and internal customers
• Resolve Trip Status payment disputes for carrier partners by investigating claims and ensuring compliance with Amazon’s policies and SLA
• Prioritize and manage multiple cases while meeting or exceeding established daily resolutions goals
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) to assist with disputes case resolution
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• Escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
• Provide communication, both verbal and written as you will be required to respond to carriers sharing findings and details regarding the case resolution
- 1+ years of customer service or back-office roles in corporate environments experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, TN, Nashville - 19.51 - 26.25 USD hourly
The Payment Disputes Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
The person in this position will pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.
Key job responsibilities
• Continual, tactical communication with external customers and internal customers
• Resolve Trip Status payment disputes for carrier partners by investigating claims and ensuring compliance with Amazon’s policies and SLA
• Prioritize and manage multiple cases while meeting or exceeding established daily resolutions goals
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) to assist with disputes case resolution
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• Escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
• Provide communication, both verbal and written as you will be required to respond to carriers sharing findings and details regarding the case resolution
Basic Qualifications
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- 1+ years of customer service or back-office roles in corporate environments experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation
Preferred Qualifications
- Experience in logistics, or experience in an operational roleAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, TN, Nashville - 19.51 - 26.25 USD hourly
About the company
amazon
Large Enterprise
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.