Senior UX Designer, Amazon Delivery Experience

We are designing the experiences that power Amazon's worldwide delivery network-enabling the delivery of billions of packages to customers in record speeds, and providing for a safe, efficient, and rewarding work experience for millions of people. The impact here is palpable. Every Amazon package you see on every doorstep - you are part of that. The systems you design touch every mile of the journey, from the moment an order leaves a fulfillment center to the moment it arrives at a customer's door. You will see your impact in the real world, every single day.

Our design team sits at the intersection of complex operational systems and human-centered thinking - making the invisible infrastructure that moves everything work better for everyone. You are joining a team with a unified vision. Every designer here contributes to the same mission: building world-class experiences that make Amazon's delivery network safer, faster, and more rewarding for the people who power it.

To succeed, you must be genuinely curious about how delivery operations work on the ground. You'll partner with product managers, engineers, and designers across the organization to translate field insights into clear, usable designs that operators actually rely on. You'll explore and integrate AI throughout your work, surfacing the right signal at the right moment, to unlock innovation in your designs and product features. Join us in making complex decisions feel simple for the people who keep Amazon's delivery network moving.

Key job responsibilities
- Lead end-to-end UX design for digital products including self-service tools, insights dashboards, and auditing interfaces
- Evaluate design performance through user research, usability testing, and performance metrics
- Explore and integrate AI: identify opportunities to use AI in work processes and product features to unlock innovation and strategic thinking
- Collaborate strategically with partners in planning cycles
- Simplify complexity and translate complex financial processes into glanceable, obvious interfaces
- Create wireframes, prototypes, and specifications
- Iterate quickly, develop multiple solutions, and refine based on user feedback and technical constraints
- Apply patterns to ensure consistency and accelerate partners
- Advocate for design decisions with supporting context including user research, business goals, and technical constraints
- Present and share design work with product teams, engineering leadership, and senior stakeholders


A day in the life
As a UX Designer on the ADX Experience team, you'll design solutions for partners and business owners managing dozens of active routes at once, people who live in these tools all day, watching progress, catching exceptions, and troubleshooting drivers remotely. Collaboration with product managers, engineers, researchers, and other designers will help you understand customer needs and shape strategic planning.

About the team
Our team is part of the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

Basic Qualifications

- 7+ years of design experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Experience in delivering design solutions for projects of large scope and complexity
- Experience using AI tools to work and design, and experience designing AI-powered solutions

Preferred Qualifications

- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 137,800.00 - 186,400.00 USD annually