Role at a glance
- Salary
- $23.13 – $49.57/hr
- Location
- ACN OPS, United States
- Work arrangement
- Hybrid
- Employment
- Contract
- Education
- Bachelor's
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About the role
Original posting provided by Accenture
The Specialty Hiring Analyst serves as a subject matter expert (SME) and senior individual contributor supporting the end-to-end onboarding, offboarding, and lifecycle management of subcontracted resources across the client operations. This role executes all core administrative and processing responsibilities of the Specialty Hiring function while assuming ownership of assigned process areas, driving continuous improvement, coaching junior analysts, and acting as a liaison between the team and the Team Lead.
The Specialty Hiring Analyst is the go-to resource for day-to-day process questions, complex escalations, and cross-functional coordination with Contractor Exchange (CX), Procurement, IT Security, ITT, Hiring Managers, and Staffing Suppliers. This role provides backup coverage for the Team Lead on operational activities and ensures business continuity, compliance, and consistent delivery of services.
Primary Duties and Responsibilities:
Process Ownership & Execution
Owns and manages assigned segments of the Specialty Hiring onboarding, offboarding, and contractor lifecycle processes from initiation through completion.
Performs and oversees end-to-end process tasks associated with subcontractor recruiting, onboarding, file maintenance, and offboarding.
Executes internal and external resource loan processes with minimal supervision.
Tracks and supports all staffing requisitions and Supplier communication requests for Operations business areas.
Monitors communication received from staffing suppliers and ensures timely, accurate responses.
Reviews resumes between Suppliers and Hiring Managers, coordinates interviews, and manages offer coordination.
Reviews candidate background check status for completion and compliance.
Verifies weekly timesheets across the two timesheet systems to ensure accurate billing and timely payroll processing approvals.
Reporting, Analysis & Metrics
Produces weekly reports, monthly deliverables, dashboards, and operational summaries for leadership.
Analyzes onboarding trends, cycle times, aging items, and exception patterns to surface insights and recommendations.
Monitors onboarding SLAs, compliance requirements, and KPIs; escalates risks with proposed mitigation.
Performs exception analysis on onboarding delays, access issues, and workflow bottlenecks to identify root causes.
Supports capacity planning and staffing forecast inputs for the Team Lead.
Training, Documentation & Knowledge Transfer
Maintains and continuously improves process documentation, SOPs, work instructions, job aids, RACI matrices, and swim lane diagrams.
Identifies training needs of the team and develops or delivers process training for CL-12 analysts, new hires, and Hiring Managers.
Communicates process changes to the team and ensures documentation is updated in the Master Process Inventory.
Supports Hiring Manager enablement including CBT training coordination and process guidance for working with contractors.
Contributes to knowledge transfer activities and cross-training plans to reduce single-point-of-failure risk.
Team Coordination & Backup Leadership
Acts as the liaison between analysts and the Team Lead, surfacing risks, blockers, and opportunities.
Serves as the first point of contact for day-to-day process questions from team members and stakeholders.
Provides backup coverage for the Team Lead during PTO, holiday coverage (e.g., skeleton crew days), or other absences.
Attends and, when needed, facilitates daily team huddles to ensure processes are on track and risks are addressed.
Coordinates workload distribution and priority alignment across CL-12 analysts on assigned process areas.
Issue Resolution & Escalation
Investigates routine and complex operational issues (e.g., onboarding delays, IAmOnline access issues, Beeline/PPM misalignment) before escalating.
Performs follow-up activities with CX, Procurement, IT Security, ITT, Desk Side Support, and DL Onboarding to resolve blockers.
Documents recurring issues and partners with leadership to develop long-term solutions.
Coordinates escalations with the Team Lead and appropriate stakeholders, ensuring timely resolution and clear communication.
Compliance, Audit & Records
Tracks compliance with onboarding requirements, background check standards, and contractor policy adherence.
Maintains audit-ready documentation and supports internal and external audit requests as needed.
Manages records retention in accordance with policies and practices.
Monitors adherence to Accenture and the client's procurement, contractor, and information security policies.
Stakeholder Coordination
Collaborates with Accenture's Contractor Exchange (CX) and Procurement Teams for onboarding candidates.
Partners with Hiring Managers, Staffing Agencies, TMR Support, IT Security, ITT, Desk Side Support, and DL Onboarding to coordinate onboarding activities.
Represents Specialty Hiring in cross-functional meetings on assigned process areas.
Supports business continuity and consistency across all Specialty Hiring functions.
Process Improvement & Innovation
Identifies opportunities to streamline, automate, or modernize onboarding and lifecycle processes (e.g., CRM enablement, AI-assisted tracking, Copilot use cases).
Contributes to Kaizen events, We Innovate submissions, and process improvement workshops.
Pilots and adopts AI and automation tools (e.g., Microsoft Copilot) to improve operational efficiency and reduce manual effort.
Supports change management activities as new tools, systems, or processes are introduced.
* Hybrid role in the Austin area; primarily remote. Resources must live within the required distance of the client site. Must be able to be onsite to facilitate new hire onboarding once a month if needed.
Basic Qualifications
Minimum 3 years of relevant experience in operations, HR, recruiting, contractor management, or a related administrative function
Preferred Qualifications
Bachelor's degree
Prior experience in HR (Human Resource), Recruiting, Contractor Management, or Vendor Coordination
Prior experience acting as a Subject Matter Expert or backup lead within an operations team
Experience with timesheet, procurement, or contractor management systems (e.g., Beeline, PPM)
Microsoft Word – Minimum Intermediate Level
Microsoft Excel – Minimum Intermediate Level
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 9/10/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $23.13 to $49.57
Cleveland $21.39 to $39.66
Colorado $23.13 to $42.84
Columbus $21.39 to $39.66
Connecticut $23.13 to $42.84
District of Columbia $24.62 to $45.63
Illinois $21.39 to $42.84
Maine $19.66 to $36.49
Maryland $23.13 to $42.84
Massachusetts $23.13 to $45.63
Minnesota $23.13 to $42.84
New York $21.39 to $49.57
New Jersey $24.62 to $49.57
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
About the company
Accenture
Large Enterprise
Accenture is a global professional services company that specializes in providing consulting, technology, and outsourcing services. With a diverse range of industries served, including financial services, healthcare, and telecommunications, Accenture leverages advanced technologies and data analytics to help organizations improve their performance and drive innovation. Committed to sustainable progress, the company emphasizes its dedication to inclusivity, digital transformation, and building a more sustainable future for its clients and communities. With a presence in over 120 countries, Accenture is known for its expertise in integrating cutting-edge solutions that address complex business challenges.
Accenture is a global professional services company that specializes in providing consulting, technology, and outsourcing services. With a diverse range of industries served, including financial services, healthcare, and telecommunications, Accenture leverages advanced technologies and data analytics to help organizations improve their performance and drive innovation. Committed to sustainable progress, the company emphasizes its dedication to inclusivity, digital transformation, and building a more sustainable future for its clients and communities. With a presence in over 120 countries, Accenture is known for its expertise in integrating cutting-edge solutions that address complex business challenges.