Director, Omnichannel Orchestration - Foster City, CA

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

This role is expected to lead and coordinate the US omnichannel orchestration capabilities for Next-Best Experience (NBE) for patients and Next-Best Action (NBA) for health care providers.

As Director, Omnichannel Orchestration, at Gilead you will...

Key Responsibilities:

Omnichannel orchestration strategy & roadmap

• Define and develop the US omnichannel orchestration vison, roadmap, and growth opportunities aligned to US commercial strategic priorities and Gilead enterprise capabilities. 

• Establish and lead a multi-year roadmap of omnichannel orchestration capabilities for Next-Best Experience (NBE) for patients and Next-Best Action (NBA) for health care providers.

• Prioritize capabilities based on a clearly defined business need and impact, scalability, and feasibility. 

• Establish and manage US Omnichannel orchestration governance process with the stakeholders to ensure transparency, timely prioritization and implementation of roadmap. 

 

Omnichannel orchestration capability building

• Drive the implementation of the omnichannel orchestration capabilities for NBE/NBA programs in collaboration with functional and technology partners.

• Set-up and stabilize the foundational data & analytics capabilities required for the Next-Best Experience for patients.

• Lead the development of ML/AI driven decision engine to predict the optimal 4C-mix (customers, channels, content, cadence) for patient & HCP focused personalized campaigns.

• Identify opportunities to connect & integrate the Patient & HCP decision engines to enhance the coordination of activation tactics across patients & HCPs.

Stakeholder Leadership and Influence 

• Build strong cross-functional alignment across US Digital & AI strategy & ops, US Commercial Insights, Analytics & operations, Commercial IT and Global Decision Science & Data management teams to help guide and inform the impact of US omnichannel orchestration capabilities.

• Act as a visible internal thought leader on US omnichannel orchestration   

• Ensure that the omnichannel orchestration capabilities have a clear operating model defined across business and technology teams to ensure scalability and sustainability. 

• Partner with IT to scope and deliver scalable omnichannel orchestration solutions that enable us to transform the NBE/NBA programs.

• Engage senior stakeholders as needed, to align priorities and outcomes. 

 

Lead Delivery and Execution Excellence 

• Lead end-to-end US omnichannel orchestration capability delivery, ensuring speed is balanced with quality deliverables. 

• Define quarterly priorities, milestones, and execution plans. 

• Ensure all capabilities are tied to clear business outcomes and measurable value. 

• Act as an escalation point for complex cross-functional delivery challenges. 

• Embody a culture of operational excellence and continuous improvement.  

 

Basic Qualifications:  

Bachelor's Degree and Twelve Years' Experience

OR

Masters' Degree and Ten Years' Experience

OR

PhD and Eight Years' Experience

 

Preferred Qualifications:  

• 10+ years of pharma commercial experience with strong analytical & communication skills

• Deep expertise in building omnichannel orchestration & decision engines using AI/ML driven models for HCP and patient focused campaigns

• Experience with Pharmaceutical data sources and nuances including patient level claims data, HCP & patient engagement data from sales, marketing & patient support programs

• Proven experience to effectively navigate between commercial data, analytics, and technology  environments

• Demonstrated experience with innovation and strategic thinking to translating complex problems into measurable outcomes across a commercial organization. 

• Excellent organizational, planning and project management skills and ability to effectively manage cross-functional projects.  

• Proactive self-starter who thrives in a fast-paced, collaborative, and evolving environment. 

• Demonstrated communication and teamwork skills; ability to gain consensus and act within a matrix team environment; Ability to work in a collaborative and influencing fashion that drives to business action

 

 

People Leader Accountabilities: 

•Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. 

•Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. 

•Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem. 

 

The salary range for this position is: $210,375.00 - $272,250.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the  legal duty to furnish information; or (d) otherwise protected by law.
 

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For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.