Role at a glance
- Salary
- Not Disclosed
- Location
- Heredia
- Work arrangement
- Hybrid
- Employment
- Full-time
- Education
- Bachelor's
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About the role
Original posting provided by Accenture
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.
We are looking for a Senior Collections Analyst / Team Lead to join our Finance Operations team and support Order to Cash (O2C) processes with a focus on collections management, cash application, account reconciliation, and customer account analysis.
This role is responsible for ensuring timely collection of outstanding receivables, resolving payment-related issues, supporting cash application activities, and contributing to effective cash flow management. The successful candidate will analyze financial information, investigate discrepancies, collaborate with internal stakeholders and customers, and help improve the efficiency of collections and cash application processes.
Key Responsibilities
- Manage collections activities for assigned customer accounts to ensure timely payment of outstanding balances
- Experience managing teams in shared services, BPO, or global operations environments.
- Experience driving team performance through KPI management and continuous improvement programs
- Analyze aging reports and identify overdue accounts requiring follow-up.
- Contact customers to resolve payment issues, disputes, and account discrepancies.
- Support cash application activities, including the allocation of unapplied cash and investigation of payment exceptions.
- Perform account reconciliations and resolve variances between customer payments and invoices.
- Research and resolve billing and payment-related issues in collaboration with internal teams.
- Monitor collection metrics and prepare reports on collection performance and account status.
- Support working capital improvement initiatives by reducing overdue receivables and improving cash flow.
- Maintain accurate documentation of collection activities, customer interactions, and resolutions.
- Participate in process improvement initiatives related to collections, cash application, and accounts receivable operations.
- Provide guidance and support to less experienced team members when required.
What we offer
- Health and Life Insurance
- Accenture days, 3 additional vacation days
- On site doctor
- Birthday leave
- Internet reimbursement
5 to 8 years of experience in:
- Collections
- Accounts Receivable (AR)
- Order to Cash (O2C)
- Cash Application
- Credit and Collections
- Finance Operations
- Team Lead
Experience managing customer accounts and resolving payment disputes.
Experience performing account reconciliations and cash application activities.
Advanced English proficiency (C1).
High School Diploma, Technical Degree, Associate Degree, Bachelor's Degree, or equivalent qualification.
Proficiency with Microsoft Excel and financial reporting tools.
Preferred Qualifications
- Experience working in shared services, business process outsourcing (BPO), or global operations environments.
- Experience with ERP systems such as SAP, Oracle, JDE, PeopleSoft, or similar platforms.
- Knowledge of credit risk assessment and dispute management processes.
- Experience supporting process improvement or continuous improvement initiatives.
- Previous experience mentoring junior team members or coordinating small workstreams.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About the company
Accenture
Large Enterprise
Accenture is a global professional services company that specializes in providing consulting, technology, and outsourcing services. With a diverse range of industries served, including financial services, healthcare, and telecommunications, Accenture leverages advanced technologies and data analytics to help organizations improve their performance and drive innovation. Committed to sustainable progress, the company emphasizes its dedication to inclusivity, digital transformation, and building a more sustainable future for its clients and communities. With a presence in over 120 countries, Accenture is known for its expertise in integrating cutting-edge solutions that address complex business challenges.
Accenture is a global professional services company that specializes in providing consulting, technology, and outsourcing services. With a diverse range of industries served, including financial services, healthcare, and telecommunications, Accenture leverages advanced technologies and data analytics to help organizations improve their performance and drive innovation. Committed to sustainable progress, the company emphasizes its dedication to inclusivity, digital transformation, and building a more sustainable future for its clients and communities. With a presence in over 120 countries, Accenture is known for its expertise in integrating cutting-edge solutions that address complex business challenges.