Role at a glance
- Job function
-
Banking, Payments & Insurance Other
- Salary
- Not Disclosed
- Location
- DLF CYBERCITY 12B
- Work arrangement
- Hybrid
- Employment
- Full-time
- Education
- Bachelors' Degree
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Role Summary
The Fraud Ops Specialist reviews account activity and conducts risk assessments to support early fraud detection, protect client accounts and identities, and deliver customer service. The role handles complex investigations and client issues while supporting workflow quality and process improvement.
What You'll Do
- Perform complex fraud investigations with minimal supervision
- Respond to complex customer requests that may not be covered by established procedures
- Identify potential fraud by assessing previous or similar experiences and evaluating options in unique situations
- Resolve highly complex issues directly with clients or third parties
- Monitor process workflow and quality, and recommend options to enhance productivity
- Drive organizational change through innovation and process improvement
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
2-4 years relevant experience; 1-2 years in a related role; ability to process both inbound and outbound client calls; high attention to detail with the ability to interpret data and organize information; clear and concise written and verbal communication; ability to remain unbiased in a diverse working environment; willingness to work in Rotational Shifts; Bachelors' Degree
Required
- 2-4 years relevant experience
- 1-2 years in a related role
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Willingness to work in Rotational Shifts
- Bachelors' Degree
Preferred
- Fraud Prevention
Original job description
Content provided by the employer
Original job description
Content provided by the employer
The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.
Responsibilities:
- Perform complex fraud investigations with minimal supervision
- Respond to complex customer requests that may not be covered by established procedures
- Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
- Resolve highly complex issues directly with client, or third parties
- Drive organizational change through innovation and process improvement, eliminating friction points for team
- Monitor process workflow, quality, and recommend new options to enhance productivity as required
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
Qualifications:
- 2-4 years relevant experience
- 1-2 years in a related role
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Willingness to work in Rotational Shifts
Education:
- Bachelors' Degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Fraud Operations------------------------------------------------------
Time Type:
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
Fraud Prevention.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
About the company
Citi
Large Enterprise
Citi is a global financial services corporation that offers a wide range of financial products and services, including consumer banking, credit, investment banking, and wealth management. With a presence in nearly 100 countries, Citi serves millions of customers, from individuals and small businesses to large corporations and governments. The company is dedicated to innovation and sustainability, actively working to support economic growth while addressing environmental and social challenges. Citi’s commitment to providing exceptional service and fostering diverse talent makes it a prominent choice for students aspiring to build a career in finance and banking.