Role at a glance
- Salary
- Not Disclosed
- Location
- Bengaluru, India
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- Experience with ITSM platforms (e.g., ServiceNow, Jira) and incident/alerting tools (PagerDuty, FireHydrant, Everbridge). Familiarity with Agile, DevOps, ITIL, SDLC, release management, SRE, observability, and reliability engineering concepts. Experience working in financial services or other highly regulated, mission-critical environments, including disaster recovery and large-scale failover events. Solid understanding of severity classification, escalation protocols, on-call models, and major incident management. Proven experience in incident, problem, change, and event management within large-scale enterprise environments. Hands-on background in production support and operations, including application and infrastructure support.
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Role Summary
The Mission Control Specialist monitors incidents across global markets and technology platforms and leads coordinated responses to major incidents and service disruptions. The role also governs disaster recovery and change management processes and drives improvements to incident, change, and event management.
What You'll Do
- Monitor, triage, and assess incidents, validating severity, business impact, and escalation requirements.
- Lead major incident response and coordinate recovery across support teams, engineering, infrastructure, and third-party vendors.
- Communicate with internal and external stakeholders, including senior leadership, during incidents and service disruptions.
- Trigger and govern disaster recovery failover, and maintain audit-ready incident documentation.
- Facilitate post-incident reviews and track corrective and preventative actions; govern change management and improve related processes.
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View full postingQualifications
Experience with ITSM platforms such as ServiceNow or Jira and incident/alerting tools such as PagerDuty, FireHydrant, or Everbridge. Familiarity with Agile, DevOps, ITIL, SDLC, release management, SRE, observability, and reliability engineering concepts. Experience in financial services or other highly regulated, mission-critical environments, including disaster recovery and large-scale failover events; understanding of severity classification, escalation protocols, on-call models, and major incident management. Proven incident, problem, change, and event management experience in large-scale enterprise environments, with hands-on production support and operations experience across applications and infrastructure. Ability to work shifts in a global follow-the-sun model; leadership, communication, coordination, cross-functional team and vendor management, analytical, troubleshooting, and problem-solving skills; commitment to high ethical standards and operational integrity.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
A CAREER WITH POINT72’S TECHNOLOGY TEAM
As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
WHAT YOU’LL DO
- Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements.
- Act as command-and-control lead for major incidents, driving structured response, rapid restoration, and informed decision-making.
- Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption.
- Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions.
- Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards.
- Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis.
- Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and preventative actions to closure.
- Govern end-to-end change management, including change risk assessment, CAB facilitation, approval workflows, maintenance windows, and change-related incident management.
- Drive continuous improvement in incident, change, and event management processes through automation, standardization, and improved tooling and alert quality.
- Partner with engineering and operations teams to design scalable, resilient processes, promote best practices, and enhance operational maturity, reliability, and auditability.
WHAT’S REQUIRED
- Experience with ITSM platforms (e.g., ServiceNow, Jira) and incident/alerting tools (PagerDuty, FireHydrant, Everbridge).
- Familiarity with Agile, DevOps, ITIL, SDLC, release management, SRE, observability, and reliability engineering concepts.
- Experience working in financial services or other highly regulated, mission-critical environments, including disaster recovery and large-scale failover events.
- Solid understanding of severity classification, escalation protocols, on-call models, and major incident management.
- Proven experience in incident, problem, change, and event management within large-scale enterprise environments.
- Hands-on background in production support and operations, including application and infrastructure support.
- Ability to work in shifts and support a global follow-the-sun operating model.
- Strong leadership, communication, and coordination skills, with the ability to operate calmly under pressure.
- Demonstrated ability to lead cross-functional teams and manage third-party vendors during incidents.
- Strong analytical, troubleshooting, and problem-solving capabilities.
- Commitment to high ethical standards and operational integrity
WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Health care benefits
- Maternity, Adoption & related leave policies
- Generous paternity and family care leave policies
- Employee Assistance Program & Mental wellness programs
- Transportation support
- Tuition assistance
ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com.
About the company
Point72
Large Enterprise
Point72 is a global asset management firm that invests across various asset classes, primarily focusing on equity and credit markets. Founded by Steven A. Cohen in 2014, the firm leverages advanced data analytics and extensive research to drive investment decisions and deliver superior returns for its clients. With a commitment to collaboration, innovation, and professional development, Point72 cultivates a dynamic work environment where talented individuals can thrive in the fast-paced financial landscape. The company fosters a culture of integrity and accountability, aiming to contribute positively to the communities it serves.