Role at a glance
- Job function
-
Accounting, Tax & Corporate Finance Bookkeeping & Accounting Support
- Salary
- Not Disclosed
- Location
- Philippines, Manila
- Work arrangement
- On-site
- Employment
- Full-time
- Education
- Master’s degree in Business Administration, Finance, or related field (preferred).
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Role Summary
The Assistant Vice President oversees global billing operations and related delivery operations. The role focuses on improving billing accuracy and compliance while leading platform transformation and operational change.
What You'll Do
- Lead global billing operations, including accurate, compliant, and timely invoicing.
- Set the roadmap for platform migration, process modernization, and billing automation across regions.
- Oversee revenue-cycle operations, billing governance, and service delivery.
- Track billing and operational KPIs, analyze gaps, and drive continuous improvement.
- Serve as an executive liaison to internal and external stakeholders and represent billing in committees and client governance forums.
- Lead managers and associates, drive adoption of new systems and processes, and support leadership development and succession planning.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
10+ years of experience in billing, finance operations, or global delivery; proven experience managing global or offshore delivery operations at scale; excellent leadership, strategic thinking, stakeholder management, and change leadership skills.
Required
- 10+ years of experience in billing, finance operations, or global delivery.
- Proven experience in managing global or offshore delivery operations at scale.
- Excellent leadership, strategic thinking, stakeholder management, and change leadership skills.
Preferred
- Master’s degree in Business Administration, Finance, or related field (preferred).
- Experience in a senior leadership role within the BFSI sector preferred.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Job Summary:
The Assistant Vice President – Global Billing & Operations is a key leadership role responsible for overseeing and transforming the billing function within the global delivery framework. This role ensures billing operations are scalable, compliant, and aligned with enterprise goals. The AVP also provides leadership across high-level delivery operations and plays a pivotal role in driving platform transformation and operational efficiency.
Key Responsibilities:
Strategic Leadership & Operations:
- Lead global billing operations within the BFS domain, ensuring accuracy, compliance, and timely invoicing.
- Define and drive the roadmap for platform migration and process modernization across all regions.
- Champion digital transformation initiatives, including conversion to the end-state billing platform and automation of key processes.
- Oversee high-level operations tied to the revenue cycle, including billing governance and service delivery excellence.
- Result-oriented with an ownership and accountability mindset
- Drive pay for performance and culture of performance differentiation
- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
- Embed risk excellence culture across the teams
- Encourage and drive a culture of change and ideation
- Lead/drive commercial acumen – review of cost/budgets
- Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
Performance & KPI Ownership:
- Own critical KPIs such as:
- Reduction of invoicing errors and billing disputes
- Timely conversion to the end-state billing platform
- Improvement in billing cycle time and customer satisfaction
- Compliance with internal controls, SOX, and audit readiness
- Track and analyze metrics to identify gaps and drive continuous improvement.
Effective Communication & Stakeholder Management:
- Act as the executive liaison for internal and external stakeholders, including Finance, Delivery Heads, Clients Service Teams and Auditors.
- Build strong partnerships with cross-functional teams (Client Service, SOX, IT, Risk) to ensure integrated and transparent billing operations.
- Represent billing and operations in operational committees and client governance forums.
- Communicate transformation goals, progress, and performance to stakeholders with clarity and influence.
People & Change Leadership:
- Lead a team of managers and associates; create a culture of ownership, innovation, and operational excellence.
- Drive organizational change by effectively communicating vision, managing resistance, and ensuring adoption of new systems and processes.
- Foster leadership development and succession planning within the billing and delivery functions.
Qualifications:
- Master’s degree in Business Administration, Finance, or related field (preferred).
- 10+ years of experience in billing, finance operations, or global delivery, experience in a senior leadership role within the BFSI sector preferred.
- Proven experience in managing global or offshore delivery operations at scale.
- Excellent leadership, strategic thinking, stakeholder management, and change leadership skills.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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State Street is a leading financial services and bank holding company, headquartered in Boston, Massachusetts. With a strong focus on investment management and servicing solutions, State Street supports institutional investors worldwide by providing services such as asset management, investment research, and trading. Renowned for its commitment to innovation and sustainability, State Street leverages advanced technology and data analytics to enhance investment strategies and customer experiences. The company prioritizes diversity and inclusion within its workforce, reflecting its dedication to fostering a dynamic and collaborative environment.