Director, Specialist Sales, Consumer Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Specialist Sales, Consumer Solutions

Overview:
We are looking for an experienced professional capable of product sales and management role to manage our consumer solutions in Japan and consultative sales to address our clients’ needs in a holistic way, driving the strategy forward by consistently innovating and aligning with the division strategy.

This director role combines two equally weighted mandates: (1) leading the strategy, go-to-market execution, client adoption and growth of Mastercard consumer solutions in Japan, and (2) acting as a consultative solution engineer who translates customer challenges into practical, differentiated solutions and helps accelerate sales outcomes by combining his/her technical expertise, commercial understanding, and consultative problem-solving capabilities. The role connects market insight, product and technical expertise, customer needs, and commercial priorities to strengthen the “Why Mastercard” proposition and deliver successful client outcomes.

This position reports to Customer Solutions Center (CSC) Lead


Key Responsibilities:

Consumer Solutions Strategy & Commercial Growth
・Own Japan’s consumer solutions strategy and go-to-market priorities: Shape product roadmaps, localization priorities, and cross-product integration using customer, market, competitive, and regulatory insights.
・Drive business growth and client adoption: Partner with account management and service teams to identify opportunities, build business development plans, and expand use of Mastercard consumer solutions.
・Lead local solution development and execution: Coordinate with regional/global product teams and local partners to develop, implement, and deploy relevant solutions with a strong focus on execution quality and customer outcomes.
・Act as a consumer solutions expert and advocate: Advise clients on solution selection, adoption, and implementation, while representing Mastercard’s differentiated value proposition to internal and external stakeholders.

Solution Engineering & Sales Acceleration
・Translate customer challenges into practical solutions: Diagnose business needs and structure actionable solution approaches using available Mastercard products, data, and capabilities; develop the supporting value proposition and narrative.
・Provide deep product and technical expertise: Serve as a subject matter expert on product functionality, data requirements, integration, and implementation considerations, and competitive differentiation.
・Accelerate strategic and key deals: Partner with the account management team and support opportunity qualification and scoping, solution design, business cases, and commercial positioning; deliver compelling demonstrations, use cases and customer presentations, and address technical or product objections.
・Deliver compelling narratives, demonstrations, and customer presentations: Conduct product demos, showcase use cases, manage technical objections, and communicate complex concepts clearly to both technical and business audiences.
・Orchestrate cross-functional solution delivery: Bring together the right Mastercard capabilities across product, sales, services, technology, and other teams, ensuring clear handoffs from pre-sales through implementation and customer realization.
・Provide a coordinated strategic overlay for Customer Solutions Center: In partnership with CSC Lead, connect market priorities to the opportunity pipeline, align specialist resources around priority customers and deals, and share insights that improve team effectiveness.


All About You:
・Consumer payments expertise: Strong background in consumer payments and experience selling, managing, or implementing solutions for issuers, acquirers, or other payments clients.
・Consultative solutioning capability: Demonstrated ability to uncover customer needs, structure complex problems, and connect products, data, and capabilities to measurable business outcomes.
・Technical and product fluency: Comfort discussing product functionality, data requirements, integrations, and implementation considerations, and translating technical concepts for business audiences and vice versa.
・Commercial and pre-sales effectiveness: Experience supporting complex or strategic sales opportunities through qualification, scoping, business-case development, demonstrations, presentations, and objection handling.
・Japan market and go-to-market perspective: Ability to apply local market, competitive, and regulatory insights to product strategy, positioning, and commercialization decisions.
・Leadership through influence: Proven ability to build collaborative relationships and mobilize cross-functional internal and external stakeholders; comfortable operating hands-on and autonomously in a fast-paced environment.
・Analytical and accountable mindset: Data-oriented, intellectually curious, proactive and self-driven, with strong ownership and the ability to move from strategic intent to tactical delivery.
・Communication: Excellent verbal, written and presentation skills in both Japanese and English, with the ability to engage senior, business, and technical stakeholders.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.