Role at a glance
- Salary
- Not Disclosed
- Location
- Alabang, Muntinlupa City
- Work arrangement
- On-site
- Employment
- Full-time
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About the role
Original posting provided by Capital One
- Account Servicing Listens attentively to customers in order to address issues / questions responsibly; Updates
account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
- Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company
policies and procedures.
- Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent
potential job risks
- Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online
technical support, and assist customers with other account-related concerns
Qualifications:
- At least high school level
- Must have at least 7 months Call Center experience, Shared Services or Business Process Outsourcing background
- Fluent in English and excellent conversational skills
- Preferably with Financial or Fraud Background
- Must be willing to work on shifting schedules
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
About the company
Capital One
Large Enterprise
Capital One is a prominent financial services company headquartered in McLean, Virginia, specializing in credit cards, banking, auto loans, and savings accounts. Established in 1994, the company has grown to become one of the largest issuers of credit cards in the United States, known for its innovative approach to banking and commitment to customer service. Capital One leverages technology and data analysis to enhance financial solutions, making banking easier and more accessible for its diverse customer base. With a strong focus on inclusion and community engagement, Capital One offers various opportunities for students and recent graduates to launch their careers in finance and technology.
Capital One is a prominent financial services company headquartered in McLean, Virginia, specializing in credit cards, banking, auto loans, and savings accounts. Established in 1994, the company has grown to become one of the largest issuers of credit cards in the United States, known for its innovative approach to banking and commitment to customer service. Capital One leverages technology and data analysis to enhance financial solutions, making banking easier and more accessible for its diverse customer base. With a strong focus on inclusion and community engagement, Capital One offers various opportunities for students and recent graduates to launch their careers in finance and technology.