Role at a glance
- Salary
- Not Disclosed
- Location
- Alabang, Muntinlupa City
- Work arrangement
- On-site
- Employment
- Contract
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About the role
Original posting provided by Capital One
Summary:
To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.
General Responsibilities:
Provides functional support in the assigned sub-function, including but not limited to:
HR Help Center:
Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards)
Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
May be assigned / rotated across related sub-functions in Help Center
Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events
People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.
May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR
Other job-related duties that may be assigned from time to time.
Basic Qualifications:
Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course
Fresh grad or preferably with relevant work experience.
Has a knowledge and experience in HR Contact Center using
Amazon Connect or any cloud contact system
Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel
Has a knowledge and experience in Gsuites
Must possess analytical skills and customer focus.
Good oral and written communication skills for business correspondences
Must be flexible with working schedules, depending on business needs.
Must be willing to work in Alabang, Muntinlupa City.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
About the company
Capital One
Large Enterprise
Capital One is a prominent financial services company headquartered in McLean, Virginia, specializing in credit cards, banking, auto loans, and savings accounts. Established in 1994, the company has grown to become one of the largest issuers of credit cards in the United States, known for its innovative approach to banking and commitment to customer service. Capital One leverages technology and data analysis to enhance financial solutions, making banking easier and more accessible for its diverse customer base. With a strong focus on inclusion and community engagement, Capital One offers various opportunities for students and recent graduates to launch their careers in finance and technology.
Capital One is a prominent financial services company headquartered in McLean, Virginia, specializing in credit cards, banking, auto loans, and savings accounts. Established in 1994, the company has grown to become one of the largest issuers of credit cards in the United States, known for its innovative approach to banking and commitment to customer service. Capital One leverages technology and data analysis to enhance financial solutions, making banking easier and more accessible for its diverse customer base. With a strong focus on inclusion and community engagement, Capital One offers various opportunities for students and recent graduates to launch their careers in finance and technology.