Role at a glance
- Salary
- Not yet verified Check the description for pay details; an amount or pay period has not been verified.
- Location
- 5 Locations, Texas, United States
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- Basic Qualifications: High School Diploma, GED, or equivalent certification At least 3 years of Process or Risk Management experience At least 1 year of Continual Improvement experience Preferred Qualifications: Bachelor’s Degree Experience creating presentation decks for executive leadership At least 1 year of experience using Jira to update data, run queries, and extract information At least 4+ years of Process Management experience At least 1+ years of Project Management experience At least 1+ years of experience working with Product and Technology teams Process Management training and certifications (Lean, Six Sigma)
- Education
- Bachelor's
- Visa support
- At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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Role Summary
The Principal Process Manager supports the Product Development Lifecycle on the PULSE Product Governance team within the PULSE PMO. The role maintains Jira data quality, develops portfolio reporting, and prepares monthly presentations for senior leadership.
What You'll Do
- Monitor and maintain Jira data quality across Programs and User Stories.
- Use Jira portfolio and execution-level data to build reporting and dashboards on work visibility, resource capacity, and product delivery.
- Create monthly senior leadership presentations using data from Jira and Google Drive.
- Analyze data to identify risks and trends.
- Partner with Product, Technology, and Intent Owners to clarify needs and provide appropriate solutions.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Basic qualifications include a High School Diploma, GED, or equivalent certification; at least 3 years of Process or Risk Management experience; and at least 1 year of Continual Improvement experience.
Preferred
- Bachelor’s Degree
- Experience creating presentation decks for executive leadership
- At least 1 year of experience using Jira to update data, run queries, and extract information
- At least 4+ years of Process Management experience
- At least 1+ years of Project Management experience
- At least 1+ years of experience working with Product and Technology teams
- Process Management training and certifications (Lean, Six Sigma)
Original job description
Content provided by the employer
Original job description
Content provided by the employer
As a Principal Associate Process Manager on the PULSE Product Governance team, you will champion operational excellence and support the Product Development Lifecycle within the PULSE PMO. This role is central to maintaining pristine Jira data quality, translating portfolio metrics into insightful reporting, and crafting high-impact monthly presentation decks for senior leadership. We are seeking an analytical, detail-oriented communicator who can effectively build relationships, influence cross-functional partners, and navigate a fast-paced Agile environment to ensure flawless project execution.You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.
General Responsibilities:
Enforce Jira Data Quality: Monitor and maintain high data fidelity across all levels—from high-level Programs down to User Stories—to ensure project information is accurate, up to date, and reliable.
Reporting & Metrics: Leverage Jira portfolio and execution-level data to build dynamic reporting and dashboards that highlights work visibility, resource capacity, and key product delivery insights.
Executive Presentations: Lead the creation of monthly senior leadership decks by synthesizing data from Jira and Google Drive to report on portfolio health and guide strategic prioritization decisions.
Analyze data and influence: to proactively identify data risks and trends
Build effective partnerships: with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of Process or Risk Management experience
At least 1 year of Continual Improvement experience
Preferred Qualifications:
Bachelor’s Degree
Experience creating presentation decks for executive leadership
At least 1 year of experience using Jira to update data, run queries, and extract information
At least 4+ years of Process Management experience
At least 1+ years of Project Management experience
At least 1+ years of experience working with Product and Technology teams
Process Management training and certifications (Lean, Six Sigma)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $98,900 - $112,900 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
About the company
Capital One
Large Enterprise
Capital One is a prominent financial services company headquartered in McLean, Virginia, specializing in credit cards, banking, auto loans, and savings accounts. Established in 1994, the company has grown to become one of the largest issuers of credit cards in the United States, known for its innovative approach to banking and commitment to customer service. Capital One leverages technology and data analysis to enhance financial solutions, making banking easier and more accessible for its diverse customer base. With a strong focus on inclusion and community engagement, Capital One offers various opportunities for students and recent graduates to launch their careers in finance and technology.